CONSIDERING PROTEA METERING - DON'T! WE HATE THEM!

In our complex we were FORCED to use Protea Metering, we never wanted to go onto prepaid. Every month there's a problem! I can't buy pre-paid electricity online it never generates a token No, I have to phone PM, be put on hold for however long before someone tells me the token No. Last month, I bought electricity and HALF the electricity was deducted because according to their system our account was in ARREARS!! We use prepaid electricity, if it were ever to run out the power is cut so how can we be in arrears? I phone and get told it's in arrears for water! Our water supply is included in our levies which are VERY HIGH! Protea M has NOTHING to do with our water. They eventually see it's a mistake and refund us the money. This month again - the same thing, arrears deducted! I bought a token yesterday and have tried to load it 7 times already but get a code 30 error. I phoned their after hours line the lady tells me it's a problem with the machine, tells me to turn off everything for 5 minutes at the mains, which i did - twice, to no avail. She also couldn't help with the arrears issue. Phone the office now, again put on hold, spoke to a lady then got DELIBERATELY cut off! ***