DR
Dimakatso R
1 reviews | Active since Dec 2020
31 Jan 2022, 14:02
Con artists
I received a text that my electricity is almost finished, I recharged with R150, ( every 6-7days regularly). The next day I got another text that it's finished again, & that I have to recharge with at least R220. I recharged with R220 and it only reflected R17. When I called to ask what's going on, I am told I had an invoice of R500+. How do I have a negative balance when it's prepaid. Isn't the whole point of prepaid to avoid invoices.
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Protea Metering's replyOfficial
01 Feb 2022, 07:59Dear Dimakatso
You have a credit wallet account, you do not have a prepaid meter. Your account includes the charges for electricity, water, sewer as well as the promulgated fixed network access charges for water and sewer. These get deducted from the available credit in your wallet account.
The portfolio Manager will contact you to get the unit number so that we can explain the account in detail.
Kind regards
Management: Protea Metering
You have a credit wallet account, you do not have a prepaid meter. Your account includes the charges for electricity, water, sewer as well as the promulgated fixed network access charges for water and sewer. These get deducted from the available credit in your wallet account.
The portfolio Manager will contact you to get the unit number so that we can explain the account in detail.
Kind regards
Management: Protea Metering
Protea Metering's reply01 Feb 2022, 07:59
Official
Dear Dimakatso
You have a credit wallet account, you do not have a prepaid meter. Your account includes the charges for electricity, water, sewer as well as the promulgated fixed network access charges for water and sewer. These get deducted from the available credit in your wallet account.
The portfolio Manager will contact you to get the unit number so that we can explain the account in detail.
Kind regards
Management: Protea Metering
You have a credit wallet account, you do not have a prepaid meter. Your account includes the charges for electricity, water, sewer as well as the promulgated fixed network access charges for water and sewer. These get deducted from the available credit in your wallet account.
The portfolio Manager will contact you to get the unit number so that we can explain the account in detail.
Kind regards
Management: Protea Metering