COMPLETE AND TOTAL DISGUST!

I placed a complaint about this company not too long ago and have just seen their response. I have also gone through the complaints for Protea Metering and it would seem a fair number of your clients have been ****ed off by your service. Instead of taking responsibility and attempting to make things better, you shift the blame onto your clients!!!! What kind of mickey mouse company is this? I was hung up on by an agent, I am still waiting for a response to emails sent on 04/08/15, 05/08/15, 06/08/15, 12/08/15 and today (14/08/15) and you have the audacity to make this my fault!!!! above this, I am still waiting for a callback in '10 minutes' from 04/08/15!!!! How the **** are you even still in business? Should my query not be sorted out by Monday (17/08/15) at 10am at the LATEST, I will definitely take this matter further by approaching the residents in this complex for their issues with you, then taking that to the Body Corporate, from there I will move to the Midrand Reporter.... I'm sure you understand where I'm going with this. Here's hoping SOMEONE there has some kind of training in customer service! Your arrogance in management astounds me!!!!