1 reviews | Active since Oct 2025
Complaint Regarding Poor Service and Unfair Electricity Billing
I am writing to express my dissatisfaction with the poor service I have been receiving, as well as to raise serious concerns regarding the way electricity charges are being calculated and billed.
Despite my efforts to make regular payments and monitor my usage, the recent electricity bills I have received are unreasonably high and inconsistent with my actual consumption. There has been no proper explanation or breakdown provided, and the customer service I have encountered has been unhelpful and dismissive, often leaving my queries unresolved for weeks.
This situation is not only frustrating but also financially straining. I expect transparent billing, timely assistance, and professional service. I kindly request the following.
I would really appreciate if Jessica can attend to her Clients aswell.
Kindly refer to the email response that was sent on 14/10/2025 already.
That explains that there are fixed charges for water, sewer and refuse removal from COJ, as well as fixed charges on electricity from ESKOM, apart from the normal electricity and water consumption charges.
The total of the promulgated fixed charges are not deducted in one lump sum every month, but it is split into equal daily portions.
Please work through the information provided in the email, and contact us should any further clarity be required.
Kind regards,
Protea Metering
2031PGP2
Kindly refer to the email response that was sent on 14/10/2025 already.
That explains that there are fixed charges for water, sewer and refuse removal from COJ, as well as fixed charges on electricity from ESKOM, apart from the normal electricity and water consumption charges.
The total of the promulgated fixed charges are not deducted in one lump sum every month, but it is split into equal daily portions.
Please work through the information provided in the email, and contact us should any further clarity be required.
Kind regards,
Protea Metering
2031PGP2