SM
San M
1 reviews | Active since Jul 2019
08 Jul 2025, 15:14
**** company, Rates charged more than should be
Zero rating for me. I used my airtime to call protea metering offices to enquire about my account which now starts to look irregular with more deductions on a daily basis even if am not home. Khutso is the lady that responded to my call does not understand what customer service is. She was yelling and fast in her explainations. She was even fed up to do her duties and referred me to check my statement of which I have in front of me. Protea Metering is a real ****. Even if it's winter but their rates are too much.
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Protea Metering's replyOfficial
06 Aug 2025, 09:35Good day San Mda
We need the account number or the unit address to be able to assist - please provide that?
Also please note that the NERSA approved tariffs are app****, and that we are not involved in establishing the promulgated tariffs.
All our calls are recorded, but we could not track any calls from the number that you have provided. Please provide the telephone number from which the call was made, as well as the date to enable us to attend to the matter.
Kind regards,
Protea Metering
We need the account number or the unit address to be able to assist - please provide that?
Also please note that the NERSA approved tariffs are app****, and that we are not involved in establishing the promulgated tariffs.
All our calls are recorded, but we could not track any calls from the number that you have provided. Please provide the telephone number from which the call was made, as well as the date to enable us to attend to the matter.
Kind regards,
Protea Metering
Protea Metering's reply06 Aug 2025, 09:35
Official
Good day San Mda
We need the account number or the unit address to be able to assist - please provide that?
Also please note that the NERSA approved tariffs are app****, and that we are not involved in establishing the promulgated tariffs.
All our calls are recorded, but we could not track any calls from the number that you have provided. Please provide the telephone number from which the call was made, as well as the date to enable us to attend to the matter.
Kind regards,
Protea Metering
We need the account number or the unit address to be able to assist - please provide that?
Also please note that the NERSA approved tariffs are app****, and that we are not involved in establishing the promulgated tariffs.
All our calls are recorded, but we could not track any calls from the number that you have provided. Please provide the telephone number from which the call was made, as well as the date to enable us to attend to the matter.
Kind regards,
Protea Metering