SH
Sam H
1 reviews | Active since Oct 2021
27 Oct 2021, 14:52
Charged money for being broke
I'm so upset with protea metering, this company only makes money by ******** people out of their money. I recently moved in to a new place and needed to put the water in my name, protea metering asked me to pay a deposit of R1030 which I did even though I did not have the money I proceeded to borrow the cash to make the payment. I then received a letter to pay the water bill which was R381, I paid it in full. After a couple of day's I received a E-Mail stating payment was made a couple of day's late and I was fined another R900 for reconnection fee (which they never did because they never disconnected it) plus added some other penalties. So basically my bill this month is from R0 - R1800 in one month. I was warned that PROTEA METERING are the worst and now I know why. THEY BASICALLY CHARGED ME MONEY FOR BEYING BROKE !!! I went to their office and was told to just pay the fines because my water usage is only around +- R300. How can they charge me when I tried my best to make sure the bill's are paid in full? Every time they see you pay in full they will find something else to fine you with. So they expect me to find an EX AMOUNT of R1400 extra on my bill just because I paid them 2 or 3 days late
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Replies (7)0
Replies (7)
Protea Metering's replyOfficial
28 Oct 2021, 06:44Good day Sam
The deposit is payable on occupation. You have not made the required payment, and neither have you contacted us to make any arrangement. The same with the first consumption invoice. You should please take note that every invoice provides the a final date for payment. If payment is not received by this date, the account will be selected for automated credit control action and the Tshwane promulgated fees are applicable since the credit control actions result in actual costs that are incurred.
Kindly note that the water funds collected are paid over to the Body Corporate, who is responsible for full settlement of the bulk water account. Should this account fall into arrears, the services to the whole complex may get suspended by the Council. We therefore have a responsibility towards the Body Corporate to collect the funds for the water that tenants have used.
You are advised to ensure that each invoice is paid in full by the due date to prevent any future credit control action.
Kind regards
Management: Protea Metering
The deposit is payable on occupation. You have not made the required payment, and neither have you contacted us to make any arrangement. The same with the first consumption invoice. You should please take note that every invoice provides the a final date for payment. If payment is not received by this date, the account will be selected for automated credit control action and the Tshwane promulgated fees are applicable since the credit control actions result in actual costs that are incurred.
Kindly note that the water funds collected are paid over to the Body Corporate, who is responsible for full settlement of the bulk water account. Should this account fall into arrears, the services to the whole complex may get suspended by the Council. We therefore have a responsibility towards the Body Corporate to collect the funds for the water that tenants have used.
You are advised to ensure that each invoice is paid in full by the due date to prevent any future credit control action.
Kind regards
Management: Protea Metering
Protea Metering's reply28 Oct 2021, 06:44
Official
Good day Sam
The deposit is payable on occupation. You have not made the required payment, and neither have you contacted us to make any arrangement. The same with the first consumption invoice. You should please take note that every invoice provides the a final date for payment. If payment is not received by this date, the account will be selected for automated credit control action and the Tshwane promulgated fees are applicable since the credit control actions result in actual costs that are incurred.
Kindly note that the water funds collected are paid over to the Body Corporate, who is responsible for full settlement of the bulk water account. Should this account fall into arrears, the services to the whole complex may get suspended by the Council. We therefore have a responsibility towards the Body Corporate to collect the funds for the water that tenants have used.
You are advised to ensure that each invoice is paid in full by the due date to prevent any future credit control action.
Kind regards
Management: Protea Metering
The deposit is payable on occupation. You have not made the required payment, and neither have you contacted us to make any arrangement. The same with the first consumption invoice. You should please take note that every invoice provides the a final date for payment. If payment is not received by this date, the account will be selected for automated credit control action and the Tshwane promulgated fees are applicable since the credit control actions result in actual costs that are incurred.
Kindly note that the water funds collected are paid over to the Body Corporate, who is responsible for full settlement of the bulk water account. Should this account fall into arrears, the services to the whole complex may get suspended by the Council. We therefore have a responsibility towards the Body Corporate to collect the funds for the water that tenants have used.
You are advised to ensure that each invoice is paid in full by the due date to prevent any future credit control action.
Kind regards
Management: Protea Metering
SH
Sam H's updateReviewer Update
28 Oct 2021, 12:44 You are a bunch of ***** because my wife kept on calling and that horrid of a woman kept on telling my wife that there is nothing she can do and that she should just pay.
Plus you kept on saying reconnecting fee (WHEN THERE WAS NO RECONNECTION DONE) clearly no one in your company know's what is going on.
I wouldn't go crazy over nothing, but im ****ed because everything you are saying is LIES.
I kept on telling them that my electricity was never disconected but they kept on telling me different, treating me like im the one who is lying.
And your telling me because of a late payment on R381 i owe you R1900?
it's just unheard off.
Plus you kept on saying reconnecting fee (WHEN THERE WAS NO RECONNECTION DONE) clearly no one in your company know's what is going on.
I wouldn't go crazy over nothing, but im ****ed because everything you are saying is LIES.
I kept on telling them that my electricity was never disconected but they kept on telling me different, treating me like im the one who is lying.
And your telling me because of a late payment on R381 i owe you R1900?
it's just unheard off.
SH
Sam H's update28 Oct 2021, 12:44
Reviewer Update
You are a bunch of ***** because my wife kept on calling and that horrid of a woman kept on telling my wife that there is nothing she can do and that she should just pay.
Plus you kept on saying reconnecting fee (WHEN THERE WAS NO RECONNECTION DONE) clearly no one in your company know's what is going on.
I wouldn't go crazy over nothing, but im ****ed because everything you are saying is LIES.
I kept on telling them that my electricity was never disconected but they kept on telling me different, treating me like im the one who is lying.
And your telling me because of a late payment on R381 i owe you R1900?
it's just unheard off.
Plus you kept on saying reconnecting fee (WHEN THERE WAS NO RECONNECTION DONE) clearly no one in your company know's what is going on.
I wouldn't go crazy over nothing, but im ****ed because everything you are saying is LIES.
I kept on telling them that my electricity was never disconected but they kept on telling me different, treating me like im the one who is lying.
And your telling me because of a late payment on R381 i owe you R1900?
it's just unheard off.
SH
Sam H's updateReviewer Update
28 Oct 2021, 13:12Protea Metering is well known for horrible service and ****s, and this is another one. I have never been ****med by any other water company like this.
plus it's like you don't understand me.
I'm willing to pay what's due but the reconnection fee is what is bothering me.
Why must i pay for something that was not done?
plus it's like you don't understand me.
I'm willing to pay what's due but the reconnection fee is what is bothering me.
Why must i pay for something that was not done?
SH
Sam H's update28 Oct 2021, 13:12
Reviewer Update
Protea Metering is well known for horrible service and ****s, and this is another one. I have never been ****med by any other water company like this.
plus it's like you don't understand me.
I'm willing to pay what's due but the reconnection fee is what is bothering me.
Why must i pay for something that was not done?
plus it's like you don't understand me.
I'm willing to pay what's due but the reconnection fee is what is bothering me.
Why must i pay for something that was not done?
SH
Sam H's updateReviewer Update
28 Oct 2021, 13:43The best way maybe to move forward is for you to take my name of your system, because of poor service and ********.
I want nothing to do with PROTEA METERING anymore because I can just see problems with this company forward.
So I no more need your services ( THIS TIME YOU CAN REALLY COME AND DISCONNECT YOU'R POORLY MANAGED METERS) I don't want to keep on being ripped of by this company anymore.
I'm planning on moving out month end SO JUST STOP WITH YOUR SERVICES.
I don't want or need it anymore
I want nothing to do with PROTEA METERING anymore because I can just see problems with this company forward.
So I no more need your services ( THIS TIME YOU CAN REALLY COME AND DISCONNECT YOU'R POORLY MANAGED METERS) I don't want to keep on being ripped of by this company anymore.
I'm planning on moving out month end SO JUST STOP WITH YOUR SERVICES.
I don't want or need it anymore
SH
Sam H's update28 Oct 2021, 13:43
Reviewer Update
The best way maybe to move forward is for you to take my name of your system, because of poor service and ********.
I want nothing to do with PROTEA METERING anymore because I can just see problems with this company forward.
So I no more need your services ( THIS TIME YOU CAN REALLY COME AND DISCONNECT YOU'R POORLY MANAGED METERS) I don't want to keep on being ripped of by this company anymore.
I'm planning on moving out month end SO JUST STOP WITH YOUR SERVICES.
I don't want or need it anymore
I want nothing to do with PROTEA METERING anymore because I can just see problems with this company forward.
So I no more need your services ( THIS TIME YOU CAN REALLY COME AND DISCONNECT YOU'R POORLY MANAGED METERS) I don't want to keep on being ripped of by this company anymore.
I'm planning on moving out month end SO JUST STOP WITH YOUR SERVICES.
I don't want or need it anymore
Protea Metering's replyOfficial
28 Oct 2021, 15:28Good day Sam
Kindly note that your supply was indeed disconnected, and that the disconnection cost is also according to the promulgated tariff.
Kindly communicate with our offices to terminate the account and ensure that a deposit refund is effected.
Warm regards
Management: Protea Metering
Kindly note that your supply was indeed disconnected, and that the disconnection cost is also according to the promulgated tariff.
Kindly communicate with our offices to terminate the account and ensure that a deposit refund is effected.
Warm regards
Management: Protea Metering
Protea Metering's reply28 Oct 2021, 15:28
Official
Good day Sam
Kindly note that your supply was indeed disconnected, and that the disconnection cost is also according to the promulgated tariff.
Kindly communicate with our offices to terminate the account and ensure that a deposit refund is effected.
Warm regards
Management: Protea Metering
Kindly note that your supply was indeed disconnected, and that the disconnection cost is also according to the promulgated tariff.
Kindly communicate with our offices to terminate the account and ensure that a deposit refund is effected.
Warm regards
Management: Protea Metering
SH
Sam H's updateReviewer Update
29 Oct 2021, 16:00This is exactly what I mean, you keep on saying that your system show's it was disconnected when it wasn't, and it's the same excuse they used when I went to enquire this ****. But no one can actually say they came to switch it off, because it never happened !!!
I live in that apartment and I can swear on my mothers life that there was no DISCONECTION DONE.
Stop telling me that your stupid system shows that it was disconnected when it wasn't. You know nothing clearly, you cant tell me someone was there to disconnect when there was no one.
Can you give me the name of the so called person who came to disconnect and reconnect? because he is lying.
Your going to lie to make this company look like it has not made a mistake.
I can see why everyone in this company are ****** because it seems like it start's with management.
I thought speaking to management would help to solve the problem but clearly you know even less and it seems that you make false statements when there was no disconection done
I live in that apartment and I can swear on my mothers life that there was no DISCONECTION DONE.
Stop telling me that your stupid system shows that it was disconnected when it wasn't. You know nothing clearly, you cant tell me someone was there to disconnect when there was no one.
Can you give me the name of the so called person who came to disconnect and reconnect? because he is lying.
Your going to lie to make this company look like it has not made a mistake.
I can see why everyone in this company are ****** because it seems like it start's with management.
I thought speaking to management would help to solve the problem but clearly you know even less and it seems that you make false statements when there was no disconection done
SH
Sam H's update29 Oct 2021, 16:00
Reviewer Update
This is exactly what I mean, you keep on saying that your system show's it was disconnected when it wasn't, and it's the same excuse they used when I went to enquire this ****. But no one can actually say they came to switch it off, because it never happened !!!
I live in that apartment and I can swear on my mothers life that there was no DISCONECTION DONE.
Stop telling me that your stupid system shows that it was disconnected when it wasn't. You know nothing clearly, you cant tell me someone was there to disconnect when there was no one.
Can you give me the name of the so called person who came to disconnect and reconnect? because he is lying.
Your going to lie to make this company look like it has not made a mistake.
I can see why everyone in this company are ****** because it seems like it start's with management.
I thought speaking to management would help to solve the problem but clearly you know even less and it seems that you make false statements when there was no disconection done
I live in that apartment and I can swear on my mothers life that there was no DISCONECTION DONE.
Stop telling me that your stupid system shows that it was disconnected when it wasn't. You know nothing clearly, you cant tell me someone was there to disconnect when there was no one.
Can you give me the name of the so called person who came to disconnect and reconnect? because he is lying.
Your going to lie to make this company look like it has not made a mistake.
I can see why everyone in this company are ****** because it seems like it start's with management.
I thought speaking to management would help to solve the problem but clearly you know even less and it seems that you make false statements when there was no disconection done
Protea Metering's replyOfficial
12 Nov 2021, 08:25When a technician gets a job card to do a cut, he has to bring back the actual reading as at the time of performing the cut action. The reading is not provided to him beforehand, and he does not have that information available to him.
The cut readings taken by the technicians are then compared to the actual readings that we retrieve when the monthly readings are taken. Apart from the vehicle tracker reports that are monitored, this is another manner in which the information is checked. With thousands of meters where we take monthly readings, it is not possible for the technician to take a wild guess of all the readings for each meter where they have to perform cut actions, and be spot on.
So please stop accusing us of lying when we have all these records on hand?
The cut readings taken by the technicians are then compared to the actual readings that we retrieve when the monthly readings are taken. Apart from the vehicle tracker reports that are monitored, this is another manner in which the information is checked. With thousands of meters where we take monthly readings, it is not possible for the technician to take a wild guess of all the readings for each meter where they have to perform cut actions, and be spot on.
So please stop accusing us of lying when we have all these records on hand?
Protea Metering's reply12 Nov 2021, 08:25
Official
When a technician gets a job card to do a cut, he has to bring back the actual reading as at the time of performing the cut action. The reading is not provided to him beforehand, and he does not have that information available to him.
The cut readings taken by the technicians are then compared to the actual readings that we retrieve when the monthly readings are taken. Apart from the vehicle tracker reports that are monitored, this is another manner in which the information is checked. With thousands of meters where we take monthly readings, it is not possible for the technician to take a wild guess of all the readings for each meter where they have to perform cut actions, and be spot on.
So please stop accusing us of lying when we have all these records on hand?
The cut readings taken by the technicians are then compared to the actual readings that we retrieve when the monthly readings are taken. Apart from the vehicle tracker reports that are monitored, this is another manner in which the information is checked. With thousands of meters where we take monthly readings, it is not possible for the technician to take a wild guess of all the readings for each meter where they have to perform cut actions, and be spot on.
So please stop accusing us of lying when we have all these records on hand?