BUY ELECTRICITY TO HAVE NO ELECTRICITY!

Good day

Hope you are well

I am at this stage exceptionally upset and irritated by Protea metering the box of some sorts broke it was repaired fast and we were so impressed Then we needed to top up and top up again after having bought enough units for the month. The old box which we had more than enough units to get though the month after very many emails I called and get told it takes 7 working days for them to transfer the units!!!! WTH!!! there is 0 money in my account and the box broke to no fault of our own why are we being punish or left without Electricity when we have bought electricity Again enough for the whole month! This needs resolved today and sorted I work until 6 at night to keep the lights on and a roof over our head HELP