Bill shock, problem still not resolved

Worse worse service ever !!!!! have experienced my electricity switching off already 2 times in a week whereas I have loaded funds on the account, I have been callling a lot lately, but seems like no one knew what the problem was. Mind you ,electricity reading stopped on the 8th February 2026 to read on the app, but the water on was reading.some technician came and installed another meter saying that my reading are too high , meaning the one that I’ve been using was mulfunctioning.fast forward, ive been buying electricity like normal whereas all this thing were happening because I didn’t want them to say that I am owing.I’ve been calling protea metering everyday to fix that problem, I sent an email, no one was coming back to me with feedback.i followed up an email 3 times, up until today they answer, and tell me that the have updated the readings until the 18th where by I am on -R306,67…how come because yesterday I was on a balance of R500 and something..where is the minus coming from because I have been buying electricity as normal.This people has caused me frustration that I never had before in my life..from switching off electricity, to the bill that I don’t understand.i really don’t know what to do now.