Beware of Unexplained Charges and Poor Customer Service from Protea Metering

I am extremely disappointed and frustrated with my experience with Protea Metering. Recently, I encountered a serious issue with my electricity account that remains unresolved despite multiple attempts to seek clarification and assistance from the company via email.

During a period when I was away from home for like plus minus ten days and all appliances were turned off, I noticed a significant decrease in my electricity balance, culminating in an inexplicable negative balance of 108 units. To investigate further, I conducted two observations where I intentionally let my electricity run until it reached negative levels. Shockingly, I discovered that Protea Metering cut off my power as soon as it reached negative 13 units.

This raises serious questions about the integrity of their billing system and the accuracy of their meter readings. It is unacceptable that I have been charged for electricity that I did not use while I was away.

Despite my repeated attempts to communicate with Protea Metering and seek resolution, I have received no satisfactory explanation or assistance. Their customer service has been woefully inadequate, leaving me feeling unheard and frustrated.

I reside at Mogale Junction Phase Two, and I urge others in the area to exercise caution when dealing with Protea Metering. Their lack of transparency, unexplained charges, and poor customer service are unacceptable. At this point, it's even okay if they don't investigate because if they wanted to repay my 108 units, they would have done so back in March when I first complained. I just want people to know the kind of company they are affiliating with.

Avoid Protea Metering at all costs.