PZ
Phathiswa Z
1 reviews | Active since Nov 2018
19 Aug 2026, 18:29
Bad services and ****ming charges
This company is a ****, no ways renting an apartment you will get charged R1028 utility charges for what to who ,bad service I couldn’t buy electricity stuff in the dark their call centre agent useless ,and clueless waste of a company and it’s employees
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Replies (1)
Protea Metering's replyOfficial
20 Aug 2026, 09:55Good day Phathiswa
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support, and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
One of our dedicated team members will reach out to you personally to resolve the matter urgently.
Kind regards Protea Metering
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support, and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
One of our dedicated team members will reach out to you personally to resolve the matter urgently.
Kind regards Protea Metering
Protea Metering's reply20 Aug 2026, 09:55
Official
Good day Phathiswa
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support, and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
One of our dedicated team members will reach out to you personally to resolve the matter urgently.
Kind regards Protea Metering
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support, and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
One of our dedicated team members will reach out to you personally to resolve the matter urgently.
Kind regards Protea Metering