Bad service, ******** and ****** mxm

THIS IS HOW LONG THIS PATHETIC 'METRE' STORY HAS BEEN GOING ON UP TO DATE WE STILL AT IT. How many times must i be raising one issue over and over, do you even care about your clients, or you just soo happy to keep taking money from people and when one calls they being taking from pillar to post no explanation nothing. Protea Metering you are ********

Here i am again having the similar issue iv been having since last year November 2022, yet i always receive the same explanation that its a faulty meter, when is this meter gonna be fixed?
I am tired of you people abuse im not owing you anything therrfore i dont understand what these charges of shared service on my statement come from, i want this sorted OUT.
I HAVE TO SLEEP WITHOUT ELECTRICITY CAUSE I COME FROM WORK THERES NO ELECTRICITY WHICH I PURCHASED IN THE MORNING WHEN IS THIS GONNA END.
PROTEA METERING YOUR A ******* AND YOU ABUSE PEOPLE.

I NEED MY MONEY REVERSED!!! YERRR HOW DARE YOU
Good day Lee Trust you well. Im not really a happy client given that i had experience the similar issue again and called in they siad you on leave. Tell me how long must i keep going through this until tehres actually a permanent solution because im running out of my patience honestly. I called i was referred to Sebastián since you on leave he mentioned to me theres a fault with my meter and had said he will contact me back, yes the electricity was refunded but thats not good enough because of this inconvenience on a monthly basis. Sebastian never got back to me regarding any information on whether my meter has been fixed or not. I had called in for him even left my details for him to call back since last week till to date nothing. Im not sure how do yol work, but its clear you dont care about your clients all you do is **** people with these services you offer and no one is even available to take accountability for it. I need my meter to be fixed and corrected cause i cant keep stressing over electricity whether ill wake up and find it on or off while i have purchased. How long are you guys gonna continue doing this thing of ripping people off. Even monday i purchased electricity it was 94. Now its 68 how cause i use a gas stove to cook, and im never in my flat because i work long hours 12/12 shifts while theres is no one in my flat so im not sure exactly how yol charge this electricity of yours nevertheless even my meter on the oami app doesnt even do correct reading and yol have known that and did nothing. Stop doing what you doing to people we are working for our families and want to add on all these problems we have as people. I NEED MY METER FIXED, IM NOT GONNA LET THIS GO. I DONT OWE YOU ANYTHING IV NEVER USED YOUR FREE ELECTRICITY. yol are soo quick to have us on a - 0.0 yet you cant even explain how you charge when we call and ask relevant question, im being moved from pillar to post im fed up by your company's incompetency Dec 6, 2022 at 11:22, Prepaid<***> wrote:Good day Thank you for your feedback, it has been noted. We have asked our technical team to investigate.


December 6, 2022 9 Hi Lee Im really not happy that month in month out i have to deal with this, what is going on, this inconvenience me, please sort out your systems, i dont need this. Thanks for the prompt response.

On Tue, Dec 6, 2022 at 9:42, Prepaid<***> wrote:

I trust all is well. Please see below screenshot of your Credit wallet Account :
A wrong hot water reading pulled through , I have adjusted your account and your account has now been corrected. Kind Regards Lee Niemann
Sent: Tuesday, December 6, 2022
I write this with great distress what is happening with my unit and the money i put for my electricity again the same issue i had last month where my units were taken without explanation theres no way ill recharge with R250. 00 and now im on 0.00. Can i get this sorted out please.! Regards,
On Fri, Nov 11, 2022 at 17:55, Prepaid<***> wrote:Good day , Trust you are well. Kindly note, this is not a new charge to the account. The daily charge/ deduction has always been implemented for the fix charges. We have upgraded the view of the OAMI client profile for our clients to be able to see the daily charges which are deducted daily over 28 days.
The daily deduction on your account of + - R 1.28 is for the monthly fixed charges. (COJ DOM Water Dem Levy fixed basic charge). A COJ DOM Water Dem Levy monthly fee of R 31.07 excl vat is charged, in total R 35.74 is charged. However, we do not deducted the charge off your available credit all at once in the beginning of the month when we invoice. Instead these fixed charges are divided into 28 days and we deduct + - R 1.28 off your available credit per day over 28 days. By day 28 the full amount showing on the invoice has been paid. Thank you. I trust the above meet your needs. Kind Sent: Thursday, November 10, 2022 11:34 AM
To: *** Good day Thank you for the correction however i need clarity on something i picked up on my statement, what does 'Shared services' mean because i only see them when this problem on my electricity occured, Regards
On Wed, Nov 9, 2022 at 13:39, Prepaid<***> wrote:Good day I trust all is well with you. Thank you for your email. Please see below screenshot of your account :
Your account has been corrected. Kind Regards Lee Niemann

Sent: Wednesday, November 9, 2022 11:48 AM
To: ***

Good day , im having a problem in my unit, yesterday the electricity was R285.07 around 11 Am, few hours later there was a power cut which i assumed it was load shedding. I went to my night shift and came back thus morning there was still no electricity and my fridge is disolving.I checked on the OAMI App it was 0.0. Can i please get clarity. Below its the screenshots of when i checked my electricity from yesterday and today. Your prompt response/ resolution will be highly appreciated as this matter is urgent, food in my freezer has already dissolved please assist to avoid any inconvenience and expenses on my side.