KM
Kearabetsoe M
1 reviews | Active since Oct 2015
11 Nov 2015, 09:00
BAD SERVICE NO COMMUNICATION
GOOD DAY<br> <br> I HAVE BEEN COMMUNICING WITH PROTEA METERING TO ASSIST WITH MY BILL SHOCK, AM ALWAYS BILLED 1300, 1200 AND AM NEVER AT MY PLACE , COOK ONCE OR TWICE IF AM HOME AND THATS STANDARD.<br> <br> PROTEA METERING USES EMAIL TO COMMUNICATE WITH CUSTOMERS AND DO NOT CALL OR FOLLOW UP FOR BETTER EXPLANATION. <br> THE LAST REASON I GOT WAS IT WAS BECAUSE OF THE GOOD WEATHER, HO DOES THATAFFECT MY BILL TO RISE?????<br> CAN SOMEONE WHO IS COMPINANT OR WHO ATLEAST CARES ABOUT THEIR CLIENTS PLEASE CALL ME<br> <br> *** ***
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Protea Metering's replyOfficial
01 Dec 2015, 08:02Hello Kearabetsoe,
Your invoices are processed according to actual readings, reflecting how much you have actually used and only the occupants of the unit have control over that. The mere taking of the readings does nor give us any control over how you are consuming electricity.
It is standard procedure to respond on and email enquiry with an email that explains in detail. If you do not understand the email and wish to speak to someone, you are more than welcome to call our offices so that that the email can be explained again verbally.
Regards
Protea Metering
Your invoices are processed according to actual readings, reflecting how much you have actually used and only the occupants of the unit have control over that. The mere taking of the readings does nor give us any control over how you are consuming electricity.
It is standard procedure to respond on and email enquiry with an email that explains in detail. If you do not understand the email and wish to speak to someone, you are more than welcome to call our offices so that that the email can be explained again verbally.
Regards
Protea Metering
Protea Metering's reply01 Dec 2015, 08:02
Official
Hello Kearabetsoe,
Your invoices are processed according to actual readings, reflecting how much you have actually used and only the occupants of the unit have control over that. The mere taking of the readings does nor give us any control over how you are consuming electricity.
It is standard procedure to respond on and email enquiry with an email that explains in detail. If you do not understand the email and wish to speak to someone, you are more than welcome to call our offices so that that the email can be explained again verbally.
Regards
Protea Metering
Your invoices are processed according to actual readings, reflecting how much you have actually used and only the occupants of the unit have control over that. The mere taking of the readings does nor give us any control over how you are consuming electricity.
It is standard procedure to respond on and email enquiry with an email that explains in detail. If you do not understand the email and wish to speak to someone, you are more than welcome to call our offices so that that the email can be explained again verbally.
Regards
Protea Metering