JW
Janine W
1 reviews | Active since Oct 2015
16 Oct 2015, 12:43
BAD SERVICE FROM PROTEA METERING
WE EMAILED AND CALLED MILLIE FROM PROTEA METERING ON THE 4TH OCTOBER TO ACTIVATE THE ACCOUNT TO OUR NAME AND SO WE CAN HAVE POWER AT THE NEW HOME WE GOT. MILLIE SAID SHE WILL EMAIL IT THAT SAME DAY AND WE NEVER GOT ANYTHING THERE AFTER WE CALLED EVERYDAY TO SORT IT OUT. ON THE 115TH OCTOBER THEY PUT OUR POWER OFF AND SAYD WE NEVER FILLED IN THE APPLICATION FORM!!!!!! *** IS THAT!!!! MILLIE IS SLOW AND DOESNT DO HER WORK!!!! WE HAD TO PAY R1900.00 TO ACTIVATE DUE TO THEIR LACK OF BRAINS IN THE COMPANY!! MILLIE AND THE MANAGER NEEDS TO BE FIRED OR REPLACED SERIOUSLY!!! ***EST SERVICE EVER!!!
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Protea Metering's replyOfficial
01 Dec 2015, 10:44Hello wolsonj,
The disconnection was done due to an incomplete application. You were informed and aware of the deposit that should have been paid BEFORE services could be provided.
You ignored requests for the proof of payment to be forwarded and we patiently waited and gave you chance to make payment, whilst still providing electricity to your unit. You only made payment after the disconnection.
Regards
Protea Metering
The disconnection was done due to an incomplete application. You were informed and aware of the deposit that should have been paid BEFORE services could be provided.
You ignored requests for the proof of payment to be forwarded and we patiently waited and gave you chance to make payment, whilst still providing electricity to your unit. You only made payment after the disconnection.
Regards
Protea Metering
Protea Metering's reply01 Dec 2015, 10:44
Official
Hello wolsonj,
The disconnection was done due to an incomplete application. You were informed and aware of the deposit that should have been paid BEFORE services could be provided.
You ignored requests for the proof of payment to be forwarded and we patiently waited and gave you chance to make payment, whilst still providing electricity to your unit. You only made payment after the disconnection.
Regards
Protea Metering
The disconnection was done due to an incomplete application. You were informed and aware of the deposit that should have been paid BEFORE services could be provided.
You ignored requests for the proof of payment to be forwarded and we patiently waited and gave you chance to make payment, whilst still providing electricity to your unit. You only made payment after the disconnection.
Regards
Protea Metering