Bad service from Protea Metering

I wasn't going to report the company service to HelloPeter if it wasn't for the hustle I went through over the last 72 hours. Before I even used my account according to ProreaMatering I was already owing R25, had to call them to address the issue, only to be told "sorry it was system glitch". On a month to month basis I only consume less than R400 on water and electricity, and for the most part of December I was home. At the beginning of this week I received an email saying I'm owing R400, by that time I already topped up with R300 on the previous week, so there was no way that was the case. So, I called them and the call centre person gave me attitude saying there's nothing wrong with my account I need to pay the difference, she ended up dropping the call on me. Two days later they disconnected my account, meanwhile I'm thinking it's loadshedding, and 4 Hours passed by and I had to ask the Building Manager, just to confirm if it's loadshedding, only to be told that my account could be in areas. I called Protea Metering again, and this time around they saw that their system is acting up against, I asked what is the problem because this is not the first time it's happening, and the person said no it was a system glitch won't happen again. This morning the 16th of January 2021 I received another email saying I'm owing R660, I feel like at this point we playing games. The office number is not working during the weekend I will call them again on Monday to fight with them again. I'm really fed up about this whole situation, I stay in Stepney Green Complex, Parklands, Cape Town.