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Tshepiso P

1 reviews | Active since May 2016

10 Jul 2022, 10:16

Bad service 😡😡🤬

I am writing this complaint In a broken heart and angry about the service my wife Gontse mogwateng and I we recently as in yesterday recharged the metre because units were depleted we made a recharged with R50 that was around 19:00 then at 20:00 there was loadshedding my wife and I went to bed then at around 2:00 there was loadshedding again between 2:00 and 6:00 later around 8:00 my wife got a SMS that the units have been depleted.so what happened to the so electricity that was topped up last night who used it protea metering? Normally R100 would last a week but now it will last a 3 days we have sent communication with protea metering but no one has sorted out the matter instead the metre is getting worse this is getting out off hand .😡😡🤬 So meaning from now we have to spend more on electricity witch is ******* ...

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Replies (4)
Protea Metering
Protea Metering's reply11 Jul 2022, 10:08
Official
Good day Tshepiso

Kindly log on to your OAMI profile to view the full consumption history, and when the last readings for both the electricity & water were recorded before the payment was made.  The time span between readings may vary due to load shedding.  If a longer period is reflected between reading intervals, the consumption for this longer period will naturally be more, especially over weekends where people are more likely to be at home, consuming more electricity and water.

Also keep in mind that with the extended periods for load shedding, the geyser does not get the opportunity to switch on to regulate the temperature of the water after bathing/showering/doing laundry/doing dishes etc., and the water may cool down considerably.  Then when the electricity eventually comes back on, the geyser will switch on for a longer than normal time frame to heat the water again from a low temperature, using a considerable amount of electricity.

We would love to provide information for your unit specifically, but we need your unit number to be able to do so.

Kind regards

Management:  Protea Metering
Protea Metering
Protea Metering's reply12 Jul 2022, 10:37
Official
Good day Tshepiso

We would love to attend to your query by providing appropriate information related to your account specifically.  Please provide the unit number?

Kind regards

Management:  Protea Metering
TP
Tshepiso P's update12 Jul 2022, 11:10
Reviewer Update
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Protea Metering
Protea Metering's reply12 Jul 2022, 12:47
Official
Good day Tshepiso

Thank you for the information.

From the OAMI profile that your wife can log onto, we were able to obtain the following information:

   | ReadDate                         | Reading  | Consumption
 | 09/07/2022 19:12:37 PM  | 681.66  | 0.29
 | 09/07/2022 19:43:39 PM  | 681.85  | 0.19
| 09/07/2022 22:14:03 PM  | 681.99  | 0.14
| 09/07/2022 22:51:17 PM  | 682.07  | 0.08
| 09/07/2022 23:24:14 PM  | 682.13  | 0.06
| 09/07/2022 23:58:13 PM  | 682.19  | 0.06
| 10/07/2022 00:32:40 AM  | 682.26  | 0.07
| 10/07/2022 01:08:16 AM  | 682.29  | 0.03
| 10/07/2022 01:42:13 AM  | 682.32  | 0.03
| 10/07/2022 02:16:31 AM  | 682.37  | 0.05
| 10/07/2022 02:51:01 AM  | 682.38  | 0.01
| 10/07/2022 03:25:31 AM  | 682.44  | 0.06
| 10/07/2022 06:15:12 AM  | 682.45  | 0.01
| 10/07/2022 06:45:25 AM  | 682.7  | 0.25
| 10/07/2022 07:19:56 AM  | 682.77  | 0.07

The highlighted timeslots clearly reflect the periods when load shedding was experienced, with no electricity consumption being registered between 8pm to 10pm and 4am to 6am.

Kindly note that your wife has also selected the limit at which point she would like to get a notification on R100.  The credits were therefore not DEPLETED by the time that she received the notification.  

We trust that the information will clarify the matter, but kindly contact our offices should any further information be required.

Kind regards

Management:  Protea Metering