BAD Service by protea metering

<p>New prepaid meters have been installed in Theresa park estates from the 15 June 2016 and we were asked to pay R500 deposit which is refundable when vacating the apartment. On the communication (which was put under my door) it was never stated how we supposed to pay the R500 and i assumed we use the same meter number and pay at pick 'n pay. </p> <p> On the 30th of August i payed the money (R500) at pick' n pay using my meter number only to find out that it purchases the water not paying the deposit in to an account (I have the receipt from Pick 'n Pay).</p> <p>The same day (30.08.2016) paying the money, I came back from work to find another communication (also put under my door) indicating how the R500 deposit should be paid.</p> <p>I then contacted them saying that i have payed the deposit but it went to the water account and asked that they transfer it to the deposit as i didnt use the coupon. </p> <p>Now they have blocked my account. I can't buy water and electricity untill i pay a minimum of R250 towards the deposit. When i told them about the situation they said there's nothing they can do. I told them they should have indicated in their first communication how to pay the deposit and something like this would have been avoided.</p> <p>I have both communication (the first that i received on the 14 June that didnt have instructions on how to pay; and the second one received on the 30th August).</p> <p>So now i have water that i didnt want and my account is blocked for buying electricity.</p> <p> </p>