KM
Kearabetsoe M
1 reviews | Active since Oct 2015
26 Oct 2015, 09:18
BAD SERVICE
Good Day<br> <br> For the past three months I have been having a bill shock from Protea Metering and none of the managers are resolving it, in August my bill was 1300 and I was told it is because of the cold weather were as all that was on was my geyser, am never home and when there I cook once or twice, but that is not the case I need a proper explaination of my bill rising this month is 1200 I need an explanation.<br> <br> An email form of communication is bad where as now my mails are not being responded,<br> I NEED THIS RESOLVED!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Protea Metering's replyOfficial
01 Dec 2015, 08:06Hello Kearabetsoe,
Invoices are processed according to actual readings reflecting how much you have actually consumed. The mere taking of a reading does not enable us to take control of how you are consuming electricity.
Apart from detailed emails there was telephonic conversations as well to explain the account.
Kind regards
Protea Metering
Invoices are processed according to actual readings reflecting how much you have actually consumed. The mere taking of a reading does not enable us to take control of how you are consuming electricity.
Apart from detailed emails there was telephonic conversations as well to explain the account.
Kind regards
Protea Metering
Protea Metering's reply01 Dec 2015, 08:06
Official
Hello Kearabetsoe,
Invoices are processed according to actual readings reflecting how much you have actually consumed. The mere taking of a reading does not enable us to take control of how you are consuming electricity.
Apart from detailed emails there was telephonic conversations as well to explain the account.
Kind regards
Protea Metering
Invoices are processed according to actual readings reflecting how much you have actually consumed. The mere taking of a reading does not enable us to take control of how you are consuming electricity.
Apart from detailed emails there was telephonic conversations as well to explain the account.
Kind regards
Protea Metering