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boitumelo R
1 reviews | Active since Jun 2013
15 Dec 2020, 11:01
BAD SERVICE
I HAVE SEND EMAILS AND CALLED PROTEA METRING SINCE 2017 I HAVE BEEN HAVING SAME PROBLEM AND THEY ARE NOT DOING ANYTHING ABOUT MY PROBLEM, THE LAST TIME I CALLED AND I SPOKE TO A VERY RUDE PERSON AND TILL TODAY HE HAS NOT APOLOGISED AND THEY HAVE NOT PROVIDED ME WITH FEEDBACK. ON THE 12.12.2020 I RECEIVED A SMS SAYING MY ACCOUNT IS OVERDUE WITH AN AMOUNT OF R13 AND SOME CENTS I BOUGHT ELECTRICITY YESTERDAY I GOT SMS SAYING I NEED TO BUY ELECTRICITY AGAIN FOR AN AMOUNT OF R160.00 I DID LOAD THE ELECTRICTY WITH AN AMOUNT OF R150.00 TODAY I GET SMS TO SAYING MY ACCOUNT IS OVERDUE WITH AN AMOUNT OF R109.48 I AM NOT AT THE FLAT AS WE SPEAK THE LAST TIME I USED WATER AND ELECTRICITY WAD ON SATURDAY SUNDAY TILL TODAY I HAVE NOT BEEN THERE I WANT TO KNOW WHAT IS GOING ON AND I HAVE COMPLAINED MANY TIMES ABOUYT THIS ISSUE AND I AM TIRED OF THE SERVICE I HAVE RECEIVED FROM PROTEA METERING I WANT ANSWERES I AM DEMANDING ANSWERS
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Replies (3)0
Replies (3)
Protea Metering's replyOfficial
15 Dec 2020, 12:00Good day Boitumelo
Although there is no electricity consumption reflected for yesterday or today, there is a constant flow of water - a good indication of a water leak. Sewer charges are also related to water consumption, so both the water- and sewer charges are eating away your credits.
Kindly review all the communication and training manuals that have been provided on several occasions to empower you to be able to pick up on water leaks. We are responsible for the readings only, not for fixing water leaks or doing any maintenance on the water infrastructure. Please report to building management urgently.
We have spent an extensive amount of time with you on client education, please refer back to those?
Kind regards
Management: Protea Metering
Although there is no electricity consumption reflected for yesterday or today, there is a constant flow of water - a good indication of a water leak. Sewer charges are also related to water consumption, so both the water- and sewer charges are eating away your credits.
Kindly review all the communication and training manuals that have been provided on several occasions to empower you to be able to pick up on water leaks. We are responsible for the readings only, not for fixing water leaks or doing any maintenance on the water infrastructure. Please report to building management urgently.
We have spent an extensive amount of time with you on client education, please refer back to those?
Kind regards
Management: Protea Metering
Protea Metering's reply15 Dec 2020, 12:00
Official
Good day Boitumelo
Although there is no electricity consumption reflected for yesterday or today, there is a constant flow of water - a good indication of a water leak. Sewer charges are also related to water consumption, so both the water- and sewer charges are eating away your credits.
Kindly review all the communication and training manuals that have been provided on several occasions to empower you to be able to pick up on water leaks. We are responsible for the readings only, not for fixing water leaks or doing any maintenance on the water infrastructure. Please report to building management urgently.
We have spent an extensive amount of time with you on client education, please refer back to those?
Kind regards
Management: Protea Metering
Although there is no electricity consumption reflected for yesterday or today, there is a constant flow of water - a good indication of a water leak. Sewer charges are also related to water consumption, so both the water- and sewer charges are eating away your credits.
Kindly review all the communication and training manuals that have been provided on several occasions to empower you to be able to pick up on water leaks. We are responsible for the readings only, not for fixing water leaks or doing any maintenance on the water infrastructure. Please report to building management urgently.
We have spent an extensive amount of time with you on client education, please refer back to those?
Kind regards
Management: Protea Metering
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boitumelo R's updateReviewer Update
15 Dec 2020, 12:36I HAVE TOLD YOU THERE IS NO LEAK AT MY PLACE AND I WONT TELL YOU AGAIN I HAVE SPEND MANY TIME TELLING YOU THE SAME THING AND I STILL DO NOT GET ANY JOY I AM TAKING MATTER FURTHER SINCE WELL YOU FAIL ME ALL THE TIMES AND AS I SAID ONE OF YOUR EMPLOYEES WAS VERY RUDE TO ME THE LAST AND TILLTODAY HE NEVER BOTHERED TO APOLOGISE AND I WASD TOLD A RECOTDING WAS GOING TO BE SEND AND I WILL GET FORMAL APOLOGY WHICH I STILL DID NOT GET TILL TODAY YOUR SERVICE IS VERY BAD AND I WILL TAKE THIS FURTHER
bR
boitumelo R's update15 Dec 2020, 12:36
Reviewer Update
I HAVE TOLD YOU THERE IS NO LEAK AT MY PLACE AND I WONT TELL YOU AGAIN I HAVE SPEND MANY TIME TELLING YOU THE SAME THING AND I STILL DO NOT GET ANY JOY I AM TAKING MATTER FURTHER SINCE WELL YOU FAIL ME ALL THE TIMES AND AS I SAID ONE OF YOUR EMPLOYEES WAS VERY RUDE TO ME THE LAST AND TILLTODAY HE NEVER BOTHERED TO APOLOGISE AND I WASD TOLD A RECOTDING WAS GOING TO BE SEND AND I WILL GET FORMAL APOLOGY WHICH I STILL DID NOT GET TILL TODAY YOUR SERVICE IS VERY BAD AND I WILL TAKE THIS FURTHER
Protea Metering's replyOfficial
15 Dec 2020, 13:41Good day Boitumelo
You are clearly not using the tools that you have been provided with to check/monitor the water flow at your unit.
There is indeed a clear problem with a constant water flow but this is unfortunately not something that we can assist you with.
Could you kindly forward the leak detection report that states what was checked and that can confirm that no leaks were found? We could perhaps get a professional person to evaluate the report for possible further advise.
Kind regards
Management: Protea Metering
You are clearly not using the tools that you have been provided with to check/monitor the water flow at your unit.
There is indeed a clear problem with a constant water flow but this is unfortunately not something that we can assist you with.
Could you kindly forward the leak detection report that states what was checked and that can confirm that no leaks were found? We could perhaps get a professional person to evaluate the report for possible further advise.
Kind regards
Management: Protea Metering
Protea Metering's reply15 Dec 2020, 13:41
Official
Good day Boitumelo
You are clearly not using the tools that you have been provided with to check/monitor the water flow at your unit.
There is indeed a clear problem with a constant water flow but this is unfortunately not something that we can assist you with.
Could you kindly forward the leak detection report that states what was checked and that can confirm that no leaks were found? We could perhaps get a professional person to evaluate the report for possible further advise.
Kind regards
Management: Protea Metering
You are clearly not using the tools that you have been provided with to check/monitor the water flow at your unit.
There is indeed a clear problem with a constant water flow but this is unfortunately not something that we can assist you with.
Could you kindly forward the leak detection report that states what was checked and that can confirm that no leaks were found? We could perhaps get a professional person to evaluate the report for possible further advise.
Kind regards
Management: Protea Metering