MR
Mbali R
1 reviews | Active since Mar 2024
05 Sept 2025, 15:22
Bad customer service
Biggest ****mer with electricity, their billing system is not accurate, had to top up electricity for r600 in a space of 2 days called them emailed them they where busy saying they would check and come back to me since Monday it's Friday today even some lady Natalie confirmed they had a billing issue .Their manager Ria who promised my matter will be resolved is not taking my calls .
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Replies (1)
Protea Metering's replyOfficial
08 Sept 2025, 08:34Good day Mbali
Please note that the account is for various services and not for electricity only. Electricity and water charges are calculated according to the actual consumption in your unit, and the fixed charge portion of the billing is deducted in daily portions so that the amount does not get deducted at once.
The latest invoice will confirm all the items charged on your account: | Item | Start Reading | End Reading | Units Consumed | Amount Including VAT
| COJ Water Dom | 809 | 825 | 16.41 | R372.62
| COJ Ener Dom | 4462 | 4881 | 418.88 | 1546.97
| COJ Water read charge | 1 | R28.18
| COJ Dom Water Dem Levy | 1 | R74.82
| COJ Sewer Charge | 1 | R200.00
|Total | R2 222.59
The above 3 items in bold are the fixed charges that are split into daily portions, rather than deducting them all at once.
Please refer to the information that is reflected on your online profile:
| Remaining Credit: R 47.75 on 08/09/2025 07:57 AM | Consumption since latest invoice
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| W***1 | COJ Water Dom | 08/09/2025 07:53 | 825 | 829.06 | 7 | 4.06 | KLw | R101.95
| *** | COJ Ener Dom | 08/09/2025 07:57 | 4881 | 4969.52 | 7 | 88.52 | KWH | R327.99
| Shared Services = fixed charges split into daily portions @ R 10.82 per day | 8 | R86.57
|Total | R516.51
Your payments should be sufficient to cover your daily consumption, and to maintain a credit balance so that the electricity meter does not switch off.
Payment for the month:
| 02/09/2025 | R200.00
| 02/09/2025 | R200.00
| 05/09/2025 | R200.00
If the consumption so far for the month and the remaining credit is compared to the R600 payment that you have made, all seems to be in order on the account.
Please log on to your OAMI profile to monitor your daily readings & consumption figures, to help you manage the account effectively.
Your accounts manager will be in touch with you shortly to address any further queries that you may have.
Kind regards,
Protea Metering
Please note that the account is for various services and not for electricity only. Electricity and water charges are calculated according to the actual consumption in your unit, and the fixed charge portion of the billing is deducted in daily portions so that the amount does not get deducted at once.
The latest invoice will confirm all the items charged on your account: | Item | Start Reading | End Reading | Units Consumed | Amount Including VAT
| COJ Water Dom | 809 | 825 | 16.41 | R372.62
| COJ Ener Dom | 4462 | 4881 | 418.88 | 1546.97
| COJ Water read charge | 1 | R28.18
| COJ Dom Water Dem Levy | 1 | R74.82
| COJ Sewer Charge | 1 | R200.00
|Total | R2 222.59
The above 3 items in bold are the fixed charges that are split into daily portions, rather than deducting them all at once.
Please refer to the information that is reflected on your online profile:
| Remaining Credit: R 47.75 on 08/09/2025 07:57 AM | Consumption since latest invoice
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| W***1 | COJ Water Dom | 08/09/2025 07:53 | 825 | 829.06 | 7 | 4.06 | KLw | R101.95
| *** | COJ Ener Dom | 08/09/2025 07:57 | 4881 | 4969.52 | 7 | 88.52 | KWH | R327.99
| Shared Services = fixed charges split into daily portions @ R 10.82 per day | 8 | R86.57
|Total | R516.51
Your payments should be sufficient to cover your daily consumption, and to maintain a credit balance so that the electricity meter does not switch off.
Payment for the month:
| 02/09/2025 | R200.00
| 02/09/2025 | R200.00
| 05/09/2025 | R200.00
If the consumption so far for the month and the remaining credit is compared to the R600 payment that you have made, all seems to be in order on the account.
Please log on to your OAMI profile to monitor your daily readings & consumption figures, to help you manage the account effectively.
Your accounts manager will be in touch with you shortly to address any further queries that you may have.
Kind regards,
Protea Metering
Protea Metering's reply08 Sept 2025, 08:34
Official
Good day Mbali
Please note that the account is for various services and not for electricity only. Electricity and water charges are calculated according to the actual consumption in your unit, and the fixed charge portion of the billing is deducted in daily portions so that the amount does not get deducted at once.
The latest invoice will confirm all the items charged on your account: | Item | Start Reading | End Reading | Units Consumed | Amount Including VAT
| COJ Water Dom | 809 | 825 | 16.41 | R372.62
| COJ Ener Dom | 4462 | 4881 | 418.88 | 1546.97
| COJ Water read charge | 1 | R28.18
| COJ Dom Water Dem Levy | 1 | R74.82
| COJ Sewer Charge | 1 | R200.00
|Total | R2 222.59
The above 3 items in bold are the fixed charges that are split into daily portions, rather than deducting them all at once.
Please refer to the information that is reflected on your online profile:
| Remaining Credit: R 47.75 on 08/09/2025 07:57 AM | Consumption since latest invoice
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| W***1 | COJ Water Dom | 08/09/2025 07:53 | 825 | 829.06 | 7 | 4.06 | KLw | R101.95
| *** | COJ Ener Dom | 08/09/2025 07:57 | 4881 | 4969.52 | 7 | 88.52 | KWH | R327.99
| Shared Services = fixed charges split into daily portions @ R 10.82 per day | 8 | R86.57
|Total | R516.51
Your payments should be sufficient to cover your daily consumption, and to maintain a credit balance so that the electricity meter does not switch off.
Payment for the month:
| 02/09/2025 | R200.00
| 02/09/2025 | R200.00
| 05/09/2025 | R200.00
If the consumption so far for the month and the remaining credit is compared to the R600 payment that you have made, all seems to be in order on the account.
Please log on to your OAMI profile to monitor your daily readings & consumption figures, to help you manage the account effectively.
Your accounts manager will be in touch with you shortly to address any further queries that you may have.
Kind regards,
Protea Metering
Please note that the account is for various services and not for electricity only. Electricity and water charges are calculated according to the actual consumption in your unit, and the fixed charge portion of the billing is deducted in daily portions so that the amount does not get deducted at once.
The latest invoice will confirm all the items charged on your account: | Item | Start Reading | End Reading | Units Consumed | Amount Including VAT
| COJ Water Dom | 809 | 825 | 16.41 | R372.62
| COJ Ener Dom | 4462 | 4881 | 418.88 | 1546.97
| COJ Water read charge | 1 | R28.18
| COJ Dom Water Dem Levy | 1 | R74.82
| COJ Sewer Charge | 1 | R200.00
|Total | R2 222.59
The above 3 items in bold are the fixed charges that are split into daily portions, rather than deducting them all at once.
Please refer to the information that is reflected on your online profile:
| Remaining Credit: R 47.75 on 08/09/2025 07:57 AM | Consumption since latest invoice
| Meter | Tariff | Read Date | Start Read | Latest Reading | Days | Usage | Units | Amount
| W***1 | COJ Water Dom | 08/09/2025 07:53 | 825 | 829.06 | 7 | 4.06 | KLw | R101.95
| *** | COJ Ener Dom | 08/09/2025 07:57 | 4881 | 4969.52 | 7 | 88.52 | KWH | R327.99
| Shared Services = fixed charges split into daily portions @ R 10.82 per day | 8 | R86.57
|Total | R516.51
Your payments should be sufficient to cover your daily consumption, and to maintain a credit balance so that the electricity meter does not switch off.
Payment for the month:
| 02/09/2025 | R200.00
| 02/09/2025 | R200.00
| 05/09/2025 | R200.00
If the consumption so far for the month and the remaining credit is compared to the R600 payment that you have made, all seems to be in order on the account.
Please log on to your OAMI profile to monitor your daily readings & consumption figures, to help you manage the account effectively.
Your accounts manager will be in touch with you shortly to address any further queries that you may have.
Kind regards,
Protea Metering