QF
Queen F
1 reviews | Active since Nov 2021
08 Nov 2021, 11:53
Bad bad service and over charging for accounts already paid
They didn't debit my bank account some months resulting in deductions when buying electricity. Asked for this to addressed no response was received. Cancelled the debit order and paid directly but still protea metering is deducting R100 from my electricity. Telephone and emails not answered. Queen
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Replies (4)0
Replies (4)
Protea Metering's replyOfficial
08 Nov 2021, 12:55Good day Queen
Since you have cancelled the debit order and started paying the account directly, you have short paid the water invoice of 15 Oct with R100. With the payment that you have made today, R100 of the payment was allocated to the overdue water account and R400 was allocated to the prepaid electricity.
Whenever there is an overdue amount for water, the system automatically allocates a portion of the payment towards the water account. The water account now reflects a R0 balance.
Kind regards
Management: Protea Metering
Since you have cancelled the debit order and started paying the account directly, you have short paid the water invoice of 15 Oct with R100. With the payment that you have made today, R100 of the payment was allocated to the overdue water account and R400 was allocated to the prepaid electricity.
Whenever there is an overdue amount for water, the system automatically allocates a portion of the payment towards the water account. The water account now reflects a R0 balance.
Kind regards
Management: Protea Metering
Protea Metering's reply08 Nov 2021, 12:55
Official
Good day Queen
Since you have cancelled the debit order and started paying the account directly, you have short paid the water invoice of 15 Oct with R100. With the payment that you have made today, R100 of the payment was allocated to the overdue water account and R400 was allocated to the prepaid electricity.
Whenever there is an overdue amount for water, the system automatically allocates a portion of the payment towards the water account. The water account now reflects a R0 balance.
Kind regards
Management: Protea Metering
Since you have cancelled the debit order and started paying the account directly, you have short paid the water invoice of 15 Oct with R100. With the payment that you have made today, R100 of the payment was allocated to the overdue water account and R400 was allocated to the prepaid electricity.
Whenever there is an overdue amount for water, the system automatically allocates a portion of the payment towards the water account. The water account now reflects a R0 balance.
Kind regards
Management: Protea Metering
QF
Queen F's updateReviewer Update
08 Nov 2021, 13:06I paid what was on the statement sent. The test is going to be this month's account. Thank you for your response it's a pity it had to take hello peter to get you to respond.
QF
Queen F's update08 Nov 2021, 13:06
Reviewer Update
I paid what was on the statement sent. The test is going to be this month's account. Thank you for your response it's a pity it had to take hello peter to get you to respond.
QF
Queen F's updateReviewer Update
08 Nov 2021, 13:07Thank you hellopeter. I really appreciate your assistance
QF
Queen F's update08 Nov 2021, 13:07
Reviewer Update
Thank you hellopeter. I really appreciate your assistance
Protea Metering's replyOfficial
12 Nov 2021, 08:12Good day Queen
You must have been mistaken and by accident underpaid the account.
Kindly refer to the actual invoice that you have received that clearly reflects the amount due as R365.94, but your payment was for R265.94 only.
Warm regards
Management: Protea Metering
You must have been mistaken and by accident underpaid the account.
Kindly refer to the actual invoice that you have received that clearly reflects the amount due as R365.94, but your payment was for R265.94 only.
Warm regards
Management: Protea Metering
Protea Metering's reply12 Nov 2021, 08:12
Official
Good day Queen
You must have been mistaken and by accident underpaid the account.
Kindly refer to the actual invoice that you have received that clearly reflects the amount due as R365.94, but your payment was for R265.94 only.
Warm regards
Management: Protea Metering
You must have been mistaken and by accident underpaid the account.
Kindly refer to the actual invoice that you have received that clearly reflects the amount due as R365.94, but your payment was for R265.94 only.
Warm regards
Management: Protea Metering