NM
Nicholas M
1 reviews | Active since Sept 2020
27 Aug 2024, 18:40
Audit Protea Metering Please
I suspect manipulation of electricity metering.
My electricity usage is R1500 at the most but this month it jumped to R3500, how possible is that with out adding any electrical appliances? And these people they are so arrogant. They switch off the electricity on a Friday so that you are without power the whole weekend. They are so bad, you can't convince them anyhow to give you time to organize that high amount. It is so impossible with a legit company to have a double price hike, no. This company needs to be audited really.
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Replies (3)0
Replies (3)
Protea Metering's replyOfficial
28 Aug 2024, 09:48Good day Nicholas
Although the tariffs for electricity, water, sewer and fixed charges have all increased from 01/07/2024 one would not expect to see the invoice amount to increase from R1 500 to R3 500.
We would therefore love to investigate & establish what the problem is.
We could unfortunately not locate the relevant account according to the details that you have provided. May you kindly provide the account number, meter number or the unit address to enable us to assist.
Kind regards
Management: Protea Metering
Although the tariffs for electricity, water, sewer and fixed charges have all increased from 01/07/2024 one would not expect to see the invoice amount to increase from R1 500 to R3 500.
We would therefore love to investigate & establish what the problem is.
We could unfortunately not locate the relevant account according to the details that you have provided. May you kindly provide the account number, meter number or the unit address to enable us to assist.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply28 Aug 2024, 09:48
Official
Good day Nicholas
Although the tariffs for electricity, water, sewer and fixed charges have all increased from 01/07/2024 one would not expect to see the invoice amount to increase from R1 500 to R3 500.
We would therefore love to investigate & establish what the problem is.
We could unfortunately not locate the relevant account according to the details that you have provided. May you kindly provide the account number, meter number or the unit address to enable us to assist.
Kind regards
Management: Protea Metering
Although the tariffs for electricity, water, sewer and fixed charges have all increased from 01/07/2024 one would not expect to see the invoice amount to increase from R1 500 to R3 500.
We would therefore love to investigate & establish what the problem is.
We could unfortunately not locate the relevant account according to the details that you have provided. May you kindly provide the account number, meter number or the unit address to enable us to assist.
Kind regards
Management: Protea Metering
Best regards,
NM
Nicholas M's updateReviewer Update
31 Aug 2024, 15:46My 73 Stead Avenue
73 Queensplace
Queenswood
Pretoria
Cell ***
73 Queensplace
Queenswood
Pretoria
Cell ***
NM
Nicholas M's update31 Aug 2024, 15:46
Reviewer Update
My 73 Stead Avenue
73 Queensplace
Queenswood
Pretoria
Cell ***
73 Queensplace
Queenswood
Pretoria
Cell ***
Protea Metering's replyOfficial
05 Sept 2024, 11:52Good day Nichlas
Thank you for the information that enabled us to have a look at the account.
We can share the following information:
11/07/2024 | R3 455.27
13/08/2024 | R3 010.73
You fail to mention that before the cut action you received 4 notifications regarding the overdue amount and the scheduled cut action.
Your consumption is absolutely in line with previous months. Kindly note that we will be sending you an email with a reconsiliation of the account.
Kind regards
Management: Protea Metering
Thank you for the information that enabled us to have a look at the account.
We can share the following information:
- Your account is for electricity, water, sewer and fixed charges.
- All charges are according to Tshwane's promulgated tariffs that increased on 01/07/2024. Protea Metering does not decide on the tariffs that are app****.
- The consumer determines the number of units consumed, we have no control over that.
- Invoices for the last 3 months shown that it is not true that it jumped from R1 500 to R3 500:
11/07/2024 | R3 455.27
13/08/2024 | R3 010.73
You fail to mention that before the cut action you received 4 notifications regarding the overdue amount and the scheduled cut action.
Your consumption is absolutely in line with previous months. Kindly note that we will be sending you an email with a reconsiliation of the account.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply05 Sept 2024, 11:52
Official
Good day Nichlas
Thank you for the information that enabled us to have a look at the account.
We can share the following information:
11/07/2024 | R3 455.27
13/08/2024 | R3 010.73
You fail to mention that before the cut action you received 4 notifications regarding the overdue amount and the scheduled cut action.
Your consumption is absolutely in line with previous months. Kindly note that we will be sending you an email with a reconsiliation of the account.
Kind regards
Management: Protea Metering
Thank you for the information that enabled us to have a look at the account.
We can share the following information:
- Your account is for electricity, water, sewer and fixed charges.
- All charges are according to Tshwane's promulgated tariffs that increased on 01/07/2024. Protea Metering does not decide on the tariffs that are app****.
- The consumer determines the number of units consumed, we have no control over that.
- Invoices for the last 3 months shown that it is not true that it jumped from R1 500 to R3 500:
11/07/2024 | R3 455.27
13/08/2024 | R3 010.73
You fail to mention that before the cut action you received 4 notifications regarding the overdue amount and the scheduled cut action.
Your consumption is absolutely in line with previous months. Kindly note that we will be sending you an email with a reconsiliation of the account.
Kind regards
Management: Protea Metering
Best regards,