Accounts being charged for hot water that you did not use!!

I am currently staying at Zelri Properties GCT for 7 weeks now and I have an issue with my account being charged for hot water that I did not use and the amount being charged is too high. I spoke to Sandra, the portfolio manager, yesterday hoping she would attend to my matter with urgency. However, she is not taking my concerns seriously and is trying to avoid dealing with the issue by sending a technician to check what is happening with my meter reading.

When I spoke to Sandra, she told me that the charges also included February 2024, but I disputed that because I only moved in on the 1st of March. The explanation then changed to charges for the past 16 days, and that a letter was distributed to all tenants. However, that letter was for consumption that did not go through from the 1st of April and did not apply to me. My water was switched off from outside, and I requested meter readings. Khutsho sent me information, but the consumption was hidden from me. Luckily, I managed to get hold of that reading. I requested that my hot water be switched off from the duct outside because I did not understand the cost of hot water. This happened on the 12th of March 2024, and I stopped using hot water completely. My consumption for that period was 1094, and I was charged R74.12, which I settled as I understood that I used hot water from the 1st of March to the 12th of March 2024. However, on the 17th of April 2024, I realized that my hot water was switched back on. I did not use any hot water, and you can see that my consumption was only 3. However, I received a bill of R53.19 out of nowhere. However, I do not accept the fact that I am being charged for something that I did not use. My dashboard for the 5th of April is showing 0.37 usage of hot water but the charge was R74.12 which I understand was the charge for the 11 days of using hot water and that was deducted after they restarted the readings, it was back to R0.00 on the 16th of April 2024 at 10:59. Even after complaining about this matter that charge is still running and now the bill is R54.62, 18th of April, How? I requested the consumption and calculation details from Sandra, but they did not make any financial sense to me. She only provided calculations for the 17th, and I am still waiting for calculations for the 12 days when I used hot water, which I have requested several times. I am monitoring my dashboard every day and taking screenshots as evidence. I want my account to be credited back the amount that I was charged for hot water that I did not use. I am not the only one complaining about this service provider. The story changed again the R54.62 is for hot water that was used from the 1st of March to the 1st of April. Now I don’t get any explanation on why was the R74,12 deducted from my account balance on the 6th of April for hot water if that’s the case????? I’m really upset about all this matter and I want a response as soon as possible before I report this to the higher structures of the regulatory authorities.