1 reviews | Active since Apr 2025
A fRUSTRATING EXPERIENCE WITH PROTEA METERING
This is Neo from Delta Valentia Unit 94 I'm extremely disappointed with the service I've received from Protea Metering. After moving in at the beginning of March, we encountered issues with our electricity billing, which were temporarily resolved after multiple calls. Unfortunately, the assistants were rude and unhelpful, but I tolerated it because I needed assistance. However, the problems persisted, and I was shocked to be told I owed nearly R600 for services in April. I paid R1000 to cover the debt and top up our electricity, but my credit balance was only R250, leaving me wondering where the remaining R200 went. To make matters worse, the power got cut off while I was away, and it took multiple days to get restored after topping up with R300 on Thursday, April 17. By the time the power came back on, my fridge had gone bad, and everything inside had rotten. To sum it up, I've spent R2500 on electricity this month, and my experience with Protea Metering has been a nightmare. I would not recommend them to anyone due to their poor customer service, technical issues, and lack of transparency.
Thank you for reaching out to us.
Please note that the account is not for electricity only, but that it includes the water- & sewer charges. The promulgated water & sewer tariff also include fixed charges that are billed out on the same account.
This is a credit wallet account, where you need to pay upfront for the utilities and where you are able to monitor & manage the daily consumption charges, and ensure that the account maintains a credit balance.
You have registered on the OAMI platform on 02/03/2025, giving you full access to all the readings, charges etc. On 04/03/2025 we sent you a welcome email that explains that this is a credit wallet account that needs to always reflect a credit balance. Despite this information your first payment was only received on 13/03/2025:
13/03/2025 | R120.00
01/04/2025 | R400.00
01/04/2025 | R400.00
11/04/2025 | R1 000.00
17/04/2025 | R300.00
| R2 220.00
From 01/03/2025 when you occupied the unit to date you have made payments for the total amount of R2 220 for electricity, water, sewer and fixed charges, and at this point you still have a credit balance of R280. The statement that you make that you have spent R2500 this month on electricity is not accurate.
It is our desire to provide the best service possible, and we would really like to resolve this matter to satisfaction. Kindly respond to our email where we are asking for information that we need to investigate the claims of the agents being unhelpful and rude. Also please refer to the welcome email that was sent on 04/03/2025.
Kind regards,
Protea Metering
Thank you for reaching out to us.
Please note that the account is not for electricity only, but that it includes the water- & sewer charges. The promulgated water & sewer tariff also include fixed charges that are billed out on the same account.
This is a credit wallet account, where you need to pay upfront for the utilities and where you are able to monitor & manage the daily consumption charges, and ensure that the account maintains a credit balance.
You have registered on the OAMI platform on 02/03/2025, giving you full access to all the readings, charges etc. On 04/03/2025 we sent you a welcome email that explains that this is a credit wallet account that needs to always reflect a credit balance. Despite this information your first payment was only received on 13/03/2025:
13/03/2025 | R120.00
01/04/2025 | R400.00
01/04/2025 | R400.00
11/04/2025 | R1 000.00
17/04/2025 | R300.00
| R2 220.00
From 01/03/2025 when you occupied the unit to date you have made payments for the total amount of R2 220 for electricity, water, sewer and fixed charges, and at this point you still have a credit balance of R280. The statement that you make that you have spent R2500 this month on electricity is not accurate.
It is our desire to provide the best service possible, and we would really like to resolve this matter to satisfaction. Kindly respond to our email where we are asking for information that we need to investigate the claims of the agents being unhelpful and rude. Also please refer to the welcome email that was sent on 04/03/2025.
Kind regards,
Protea Metering