7 years of the worst service
The fact that this Company still exists is beyond me. In seven years of them attending to our estate, they have probably done 6 month's of work.
Bills are estimated every month and their biggest excuse nowadays is that they have informed their meter readers not to enter premises where there are dogs. What absolute nonsense! It went sofar as to the fact that I had to get an Attorney's letter stating that my dogs are absolutely harmless, have never been a threat to any person and that it is impossible to contain two dogs in a house for a full working day while we "hope" that the meter reader will actually come in and do his job.
Nevertheless, our readings are still not taken and we get a 30Kl estimate account every month.
Sandra Ramothibe from the company claims that it is not their responsibility to do meter readings. Residents can do it themselves.
Laughable.
And then she continues to add a "meter reading fee" to the account.
It seems like my poor lapdogs are extremely intimidating alternatively, this is a company that should not be entertained any longer.
Good day Ms Swart
Our meter reading team has an instruction not to enter premises with dogs for obvious reasons. No exceptions can unfortunately be made for individual units.
You will usually receive a sms message a day in advance when readings will be taken. You have been politely requested before to provide us with the actual readings.
We have an instruction to process the invoices according to an estimated consumption of 30 kl should we not have the actual reading by the time that the invoice is processed.
The reading fee does not only cover the actual taking down of the reading. It includes the capturing, processing of invoices, forwarding of invoices, compiling and forwarding of monthly water reports to the Managing Agent etc.
Instead of only providing the actual reading after the invoice was processed according to an estimation, could you consider rather providing it beforehand? Processing invoices according to actual readings is in the interest of all parties involved and your kind consideration of the request would be much appreciated.
Regards
Management: Protea Metering
Good day Ms Swart
Our meter reading team has an instruction not to enter premises with dogs for obvious reasons. No exceptions can unfortunately be made for individual units.
You will usually receive a sms message a day in advance when readings will be taken. You have been politely requested before to provide us with the actual readings.
We have an instruction to process the invoices according to an estimated consumption of 30 kl should we not have the actual reading by the time that the invoice is processed.
The reading fee does not only cover the actual taking down of the reading. It includes the capturing, processing of invoices, forwarding of invoices, compiling and forwarding of monthly water reports to the Managing Agent etc.
Instead of only providing the actual reading after the invoice was processed according to an estimation, could you consider rather providing it beforehand? Processing invoices according to actual readings is in the interest of all parties involved and your kind consideration of the request would be much appreciated.
Regards
Management: Protea Metering
Good day Ms Swart
Our meter reading team has an instruction not to enter premises with dogs for obvious reasons. No exceptions can unfortunately be made for individual units.
You will usually receive a sms message a day in advance when readings will be taken. You have been politely requested before to provide us with the actual readings.
We have an instruction to process the invoices according to an estimated consumption of 30 kl should we not have the actual reading by the time that the invoice is processed.
The reading fee does not only cover the actual taking down of the reading. It includes the capturing, processing of invoices, forwarding of invoices, compiling and forwarding of monthly water reports to the Managing Agent etc.
Instead of only providing the actual reading after the invoice was processed according to an estimation, could you consider rather providing it beforehand? Processing invoices according to actual readings is in the interest of all parties involved and your kind consideration of the request would be much appreciated.
Regards
Management: Protea Metering
Good day Ms Swart
Our meter reading team has an instruction not to enter premises with dogs for obvious reasons. No exceptions can unfortunately be made for individual units.
You will usually receive a sms message a day in advance when readings will be taken. You have been politely requested before to provide us with the actual readings.
We have an instruction to process the invoices according to an estimated consumption of 30 kl should we not have the actual reading by the time that the invoice is processed.
The reading fee does not only cover the actual taking down of the reading. It includes the capturing, processing of invoices, forwarding of invoices, compiling and forwarding of monthly water reports to the Managing Agent etc.
Instead of only providing the actual reading after the invoice was processed according to an estimation, could you consider rather providing it beforehand? Processing invoices according to actual readings is in the interest of all parties involved and your kind consideration of the request would be much appreciated.
Regards
Management: Protea Metering
Good day Ms Swart
Our meter reading team has an instruction not to enter premises with dogs for obvious reasons. No exceptions can unfortunately be made for individual units.
You will usually receive a sms message a day in advance when readings will be taken. You have been politely requested before to provide us with the actual readings.
We have an instruction to process the invoices according to an estimated consumption of 30 kl should we not have the actual reading by the time that the invoice is processed.
The reading fee does not only cover the actual taking down of the reading. It includes the capturing, processing of invoices, forwarding of invoices, compiling and forwarding of monthly water reports to the Managing Agent etc.
Instead of only providing the actual reading after the invoice was processed according to an estimation, could you consider rather providing it beforehand? Processing invoices according to actual readings is in the interest of all parties involved and your kind consideration of the request would be much appreciated.
Regards
Management: Protea Metering
Good day Ms Swart
Our meter reading team has an instruction not to enter premises with dogs for obvious reasons. No exceptions can unfortunately be made for individual units.
You will usually receive a sms message a day in advance when readings will be taken. You have been politely requested before to provide us with the actual readings.
We have an instruction to process the invoices according to an estimated consumption of 30 kl should we not have the actual reading by the time that the invoice is processed.
The reading fee does not only cover the actual taking down of the reading. It includes the capturing, processing of invoices, forwarding of invoices, compiling and forwarding of monthly water reports to the Managing Agent etc.
Instead of only providing the actual reading after the invoice was processed according to an estimation, could you consider rather providing it beforehand? Processing invoices according to actual readings is in the interest of all parties involved and your kind consideration of the request would be much appreciated.
Regards
Management: Protea Metering