Protea Metering

<div>This will be the second time coming here in hopes to be noticed by this pathetic company.

I bought electricity on my FNB app on the 28th of March as well as at a shop. These tokens did not load. I emailed them and have been going back and forth with Patience who keeps telling me that on my statement it shows I bought on the app. Which it does, however MY ELECTRICITY WAS OFF WHOLE DAY! I paid for a service I did not receive, eventually Patience was able to comprehend what I have been explaining, she proceeds to tell me that I should have contacted them to send out a technician - which is funny because I tried calling, emailing and even sending an SMS - I only got a response on the 3rd April. Make it make sense? She then proceeds to change the subject asking me if my power is currently on, I reply saying it is, and all she says is “that is great to hear” . EXCUSE ME?? WHAT ABOUT MY R250 VOUCHER THAT I PURCHASED BUT HAD NO POWER? *********** & Pathetic.</div>