2015 query re-surfaces in 2018

I received a bill on the 05/10/2015 that my electricity bill was R3788 , I immediately queried this with the Protea Metering team ( Heidi ). She then responded advising the following be done

" Good Morning Mr. #$$%^&

Thank you for your email. We have noticed that your consumption seems to be increasing at an alarming rate, and have already taken the following steps: • Requested for the reading to be taken again. • Requested for the meter to be tested."

I then then responded with the email below : Please help me to understand how the bill that I received of R3788 is for two months as I have been paying my accounts on a regular without skipping one payment ? The only invoice that was outstanding is September 2015 , as August was paid already.

01/06/2015 to 02/07/2015 amount invoiced in this period R1207.78 ( July ) paid 02/07/2015 to 04/08/2015 amount invoiced in this period R1642.88 ( August ) paid 04/08/2015 to 01/10/2015 amount invoiced in this period R3788.39 ( September ) being queried According to the above dates the only outstanding month is September. I initial queried the bill for R1642.88 but I never got a solid answer as this could have helped us identify if the meter was faulty at an earlier stage.

My consumption of the units was 1039 units and on the latest bill it has jumped to 2577 units .

I then sent the email below after a phone call with Heide.

"Hi Heidi As per our conversation yesterday action list 1. On our side we will make a payment on the 25th of October for R1900. 2. On your side the debit order will not go through and the outstanding amount will be placed on holding account 3. Let me know on the dates when the second meter will be install so that we can also monitor on our side and if they is a variance a credit will then be passed on the balance / what about the August bill as this was also queried ?. Please advise on the situation where the meters are the same and we are still not satisfied as the outcome then what ? as the utilization is just too high "

So after all the above happened i never got solid feedback on what was done on the meter after the tech came to site. Until 04/01/2018 my current bill has this amount now appearing as a current outstanding amount. I then queried this again and only got feedback today telling me that i must just make the payment to Protea. This also occurred because i received a notice to cut of my electricity today and lucky enough my helper was at home and i could escalate it. Makkie then responded saying they will give me a grace period of a week to make arrangement to pay the outstanding amount and no one is hearing my query on why the meter reading is high and could have been faulty. I received no feed back in this regard. I hope that someone from Protea can assist with getting this resolved with a solution that both parties can agree to. As i have been your client for the last 4 years with out a single missed payment . So your assistance will be appreciated from a currently dissatisfied customer. After maintenance was done on the meter i have never had such usage on my bill.