Zebula Protea Hotel keeping my refund

I made a booking at Protea Hotel Zebula and with the lockdown taking place, I requested a refund to which they agreed. It is almost six months later and I still have not received my refund. The guy I was dealing with at Zebula is ignoring my emails, I cannot get hold of them via telephone...it is just shocking! Here I thought Protea Hotels is a reputable business but to that seems to not be the case.

Zebula's excuse is that they cannot pay my refund due to the lockdown and nobody being at the office. Are you honestly telling me that Zebula cannot pay someone electronically? How are they receiving their salaries each month? Honestly, shocking service.

I request that this matter be addressed soonest and my refund be paid by the end of next week...it has been six months hey so I am actually being nice...