Worst Value and Even Worse Customer Care, Try something else.

It was one of the worst experiences of customer care and value I have ever experienced. My company booked 10 vouchers for R2100 per voucher to be used anywhere in the Protea Group. However firstly when I looked to use one of them (On the vouchers. protea website) the only availability was for Fire and Ice Menlyn or Melrose hotel. That was still ok for me, as I understand the other hotels in the group such as African Pride etc are being booked out for months at the end as biospheres. But what really got to me was the following. I make the booking for Protea Fire and Ice Menlyn, only to arrive and be told that the voucher doesn't include accomodation ? Then when I asked what it does include I was told that they would ask their reservations manager. Eventually, the lady came back to me saying yes they can do me a favour and I could stay over but it would have to be in their cheapest room and also it would not even include breakfast. Bearing in mind we spent over R21000 on 10 vouchers, with the value of R2100 even being on the name of the voucher, I looked online only to find a room available at the same hotel for +- R1000 with breakfast. When I queried this with the reservation staff they just told me if I'm unhappy I should contact head office as they have nothing to do with it and will not contact them on my behalf to find out what is going on. Needless to say, I checked in at 14:30, left for a quick meeting and came back and checked out at 16:30. R2100 down the drain. I am now staying at theMaslow, Time Square Casino and I can tell you it's much better value for money, better rooms and also includes breakfast for half of what I paid at Protea. They have even given me a complimentary night to use anytime in April should I wish to. That for me is much better service than Protea. I wasn't expecting anything for free, but rather just what we paid for at least. I can promise you that after 3 years of using them in our group of companies , this will be the last time.