MA
Marushka A
1 reviews | Active since Dec 2015
28 Dec 2015, 09:15
Worst service received by this hotel, personally!
We checked into the hotel at 25 December at approx 20:00 the evening. We waited about 15 minutes to be attended where the staff helped people who came in after the time we did , making me feel very unwelcome. We I paid for the room, parking and the tickle me pink, this was never done as the waiter from the bar went to check and informed front desk. They then only went to do what i requested 2 days prior. We went to the room only to find that there is no candles in the room as expected. the \flower petals"on the bed was rarely even done as it was barely noticeable"
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Protea Hotels's replyOfficial
30 Dec 2015, 09:26Hello Levon9*,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply30 Dec 2015, 09:26
Official
Hello Levon9*,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels GUEST Relations Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com