1 reviews | Active since Aug 2017
Worst service ever- basic things that I expect at a 4 Star Hotel
Hi All
I am staying at the Parktonian Protea in Braamfontein.
I am on business in Jhb for 8 weeks in total. Been here for 3 weeks already. But definately not staying here any longer. I will be changing to another hotel as soon as I can arrange it with my employer.
The hotel service sucks. You have to beg people to get extra blankets, or to fix the TV or whatever you need. I ask very nicely one time. Why should one have to ask again once you realise the thing has not been done. Even once had a problem as I asked to have my luggage weighed before flying home for the weekend.(wasnt sure if luggage was overweight)
Please Protea Hotels/Marriot sort out this pathetic hotel. Its say 4 Star hotel!!! I really do not think so. And Im not the only guest here that feels this way.
Dear Mr Ahmed,
I refer to your correspondence regarding Protea by Marriott Parktonian Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr Ahmed,
I refer to your correspondence regarding Protea by Marriott Parktonian Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann | Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)