Worst Service Ever

My wife and I booked in at the Fire and Ice Protea Hotel in Cape Town, New Church Street on the 4th of March<br> <br> Firstly when we arrived we were told that our booking was made for the 5th of March<br> We had email confirmation that the booking was made for the 4th of March<br> <br> Secondly were told that our room we initially booked (presidential suite) was not available<br> Instead we got a real ****py room that was so small<br> <br> Third , was the cleaners that came into our room at 00:30. Really!! I made sure i locked the door<br> what on earth would you want in our room at that hour in the morning when the door is locked??<br> <br> Then again at 6:30 in the morning they just unlock the door and step in<br> Where is the privacy? at this stage I am beyond angry,disappointed and annoyed<br> <br> fourth is the staff on the landing outside our window.<br> We opened the blinds to let some light in. My wife who was in the (glass windows) shower at that time<br> we then heard people talking and a guy walked by. He then sat on the landing facing the hotel windows<br> I quickly closed the blinds<br> <br> 5th , My wife and I went for some dinner and a movie ,we arrived back at the hotel at 1:00am. <br> Went to our room and our key card wouldnt work.