Worst Dinner Ever. Horrible experience at Fire and Ice Menlyn

I am still livid and disgusted by how my husband and I were treated over dinner a few hours ago. We decided on a late dinner date and popped into Fire and Ice in Menlyn. We had been meaning to try it out cos we had passed it a few times. I ordered their lamb stew, my husband had the lamb burger. As the food arrived my husband politely requested a steak knife cos his patty was pretty big. He waited 15mins for the knife to get delivered. When he dug into his burger he said it tasted funny. Very acidic and he stopped eating and waited for Albertina our waitress who had again disappeared. He got one of the other waiters to help us who took the food after our complaint. Albertina then pitches up carrying the same plate of food that we had requested to be taken back. She says the food has been eaten so she doesn't know what to do with it bit will talk to her managers. She disappears for another 15mins. All along we are waiting patiently. My husband is hungry and hasn't eaten. She eventually resurfaced again to serve another table and we called her and asked her what's going on with the food. She says she doesn't know and is still waiting for them to give her feedback. I've no idea who them is. So we wait. I ask for a doggy bag for my left overs and order dessert. My husband still hasn't eaten. Eventually we realise that Albertina is least interested in serving us so we beckon for the Manager. Who comes to our table. His name is Rhee. He quickly makes us aware that he would like to help us and give us his undivided attention but he is still assisting someone else he'll be back. So we wait for him. While waiting for him, another manager named Clement comes to ask us what's wrong. We explain to him that the burger served tasted like vinegar and that my husband couldn't eat it and didn't enjoy it. My husband explains that it was just unpalatable and he couldn't stomach it and we also complained about Albertina's disappearing acts. He went as far as to plead with them to improve their service cos it's appalling. Clements turns to Rhee and asks that they go talk about this. Off they go and we wait some more. No one bothers to come back to us so when we see Albertina passing by we ask for the bill assuming they would have taken off that horrible meal. Low and behold there was the meal. We asked to see the Manager again cos obviously this matter wasn't resolved. Along comes Rhee clearly ****ed off by now. We tell him that we aren't paying for a meal we didn't enjoy. A meal that was taken back to the kitchen and no one came back with a response to the complaint. This guy asks if the meal was eaten? Clearly he isn't about to fix this problem so we ask him who his manager is? He says Michael so we ask to speak to Michael. Rhee says Michael is sleeping so we tell him to go wake Michael up cos he isn't helping us and we are done talking to him. He repeats again that his boss is sleeping then walks off leaving us at the table and he says he won't call him. He won't do that ???. WHAT THE HELL. Did this manager walk away and tell us paying customers that he won't deal with our complaint cos his manager is sleeping? Basically he just said f you and your money and walked away. At this point we had already paid the bill and wanted them to deal with their poor service cos we pay for the service. When he walked and was telling us the nonsense that he spewed out of his mouth, I made up my mind to warn all of you of this appalling and disregard for our hard earned cash. I wanted to talk to anyone Senior to help address this nonsense. I told them I was going to call head office and asked for their numbers, front desk guy went through a whole lot of cards and said they didn't have it. This Rhee dude was there too I don't know who's number he was looking for cos he is useless. I relayed our experience once more to the front desk guy Nqobile who apologised but also did nothing to help. Then along comes this Daniel guy, I don't know who or what he is in this whole debacle and he asks how he can help us. I remember him from earlier when I had gone to the loo and had passed him and 2 other people at reception. The two people were complaining to him but I didn't take much notice because I was passing by minding my own business. Then this Daniel guy says he is going to talk to Clement and come back to us. Yhuuu I told him that Clement guy did nothing to help us earlier so what's different now? He asks that we give him a few minutes to deal with this. We wait again. As we were waiting another group came in to complain about the service they got. A lot of people were just not happy with how we were served and treated at that place. Daniel came back, apologised, asked for my card, and reversed the meal charged. First thing in the morning I'm calling their head office and complaining. I told them I'd do so. I told them I'll go on hello peter too but I guess they really didn't care. I've never in my whole entire life ecperienced such. It was by far the worst service by far. Such a huge disappointment in the Marriott Group. I'm never setting foot there again. I'll go spend my hard earned money elsewhere. I'd suggest you do the same too.