FK
Fhulufhedzani K
1 reviews | Active since Apr 2017
26 Mar 2019, 09:36
Will not be going back there ever!!!!!!!
I phoned the hotel (Protea Hotel Umfolozi River) on Sunday, the 24th of March as I was due to check in on the 25th of March 2019. I made a request for a specific room setting out basic requirements and my request was confirmed.
On the day I was to check in I called the Hotel to inform them that I will be checking in late and again just to confirm my requirements. To my surprise none of my basic requests were done and Ntombifuthi promised to salvage the situation. Nonetheless nothing was done. Do not waste your time calling this hotel before hand because they don’t have time for you. You’ll be wasting your time and minutes calling them.
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Protea Hotels's replyOfficial
01 Apr 2019, 12:43Dear Fhulufhedzani Kone,
I refer to your correspondence regarding Protea by Marriott Hotel Umfolozi and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly. Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
Best regards,
Protea Hotels's reply01 Apr 2019, 12:43
Official
Dear Fhulufhedzani Kone,
I refer to your correspondence regarding Protea by Marriott Hotel Umfolozi and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly. Gillian Bachmann Sales and Services (Email) Cape Town Customer Engagement Center Marriott International Regional Office, Cape Town Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00) Tel: +27 (0) 21 *** ***
Best regards,