1 reviews | Active since Apr 2013
What a horrible experience
<p>We stayed there on the 18th Of December at the protea hotel mafikeng. The reservation was under Kevin Babupi. </p> <p>The carpets were extremly smelly from the corridor, The water smelt of paraffin. Reception did not even bother to tell us that there were problems with the hotel, We could have stayed elsewhere. This is unacceptable. I love staying in the protea hotels in Durban and Capetown. But this has put a bad taste in my mouth. NOT GOOD AT ALL. Booking ref; ********** ; ********** </p>
Dear Kagiso,
I refer to your correspondence regarding Protea by Marriott Mafikeng Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your bad experience regarding the issues that you have highlighted. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Kagiso,
I refer to your correspondence regarding Protea by Marriott Mafikeng Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your bad experience regarding the issues that you have highlighted. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***