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Corne C

1 reviews | Active since May 2016

26 Sept 2016, 19:59

What a gem you have in Dane

<p>I booked 2 rooms on booking.com and received confirmation of my booking. However when I arrived at the hotel, they didn't have a booking for me. Luckily a room was available. Dane went out of his way to accommodate my request and did so with a smile. Well done and thank you Dane. </p>

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Replies (1)
Protea Hotels
Protea Hotels's reply03 Oct 2016, 14:19
Official

Dear Corne,

Thank you for taking the time to forward us your heart-warming and positive feedback on your recent stay at the Protea Durbanville by Mariott.

I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for all staff involved are highly valued, and I wish to assure you that we have congratulated the Protea Durbanville by Marriott Hotel team for doing an outstanding job!

To us GUEST feedback is imperative in order to ensure that we are meeting and exceeding YOUR expectations. Your commendations are therefore much appreciated, and we look forward to welcoming you to Protea Hotels again soon.

Kind Regards

Gillian Bachmann

Engagement Centre Exclusive Service Associate

Protea Hotels by Marriott®

African Pride Hotels

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