very poor service.
I have send an email to make a important reservation for my anniversary. I have send the mail on the 20th August 2018 and has not even been read. Protea hunters rest Rustenburg, very weak! I regret that i chose this for my wedding day, big mess up!
Dear Valued Guest,
I refer to your correspondence regarding Protea by Marriott Hotel by Hunters rest and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please forward your details in order for me to investigate your concerns and provide you with feedback.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Valued Guest,
I refer to your correspondence regarding Protea by Marriott Hotel by Hunters rest and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please forward your details in order for me to investigate your concerns and provide you with feedback.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***