1 reviews | Active since Oct 2017
Very Dissapointed with Protea Hotel Polokwane
I am not impressed with the way the hotel management of Protea Hotel Polokwane managed my complaint. My wife left her cellphone in the room during check out 23rd September 2018, because of our experiences with hotels we know that whatever you leave behind you always find it or you get called back. We were rushing for our wedding and we told ourselves that we can go back and get it. I went to the hotel the following day and I was told to come back the following day because management will be available, to my surprise the following day I was just told by the supervise that "sorry there is nothing they can do" I thought the supervisor will at least try to get hold of people that cleaned the room because I believe every hotel they should know who cleans particular room number. It seems to me they did not know who cleaned the room we used. Two visits were made to the hotel to follow up about this missing cellphone and we were assured that we would be called back which has not happened at all. The hotel staff management seemed disinterested that there is a cellphone that went missing in their room.
I am very dissapointed.
Dear Mr Heymann,
I refer to your correspondence regarding Protea by Marriott Hotel Landmark and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Mr Heymann,
I refer to your correspondence regarding Protea by Marriott Hotel Landmark and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***