1 reviews | Active since Jan 2018
Very disappointed...ruined our 1st anniversary
Very very disappointed. We got married at the Protea Hotel in Walvis Bay on the 31st of December 2016. Today being our one year anniversary, we decided to start a little anniversary tradition and celebrate at a different Protea Hotel every year starting today. We called the Protea hotel in upington on Saturday, 30 December, to find out whether we needed to make a reservation at their restaurant and we were told that it was not necessary. To our disappointment, when we arrived on the 31st of December for supper, we were greeted by a very unfriendly and unprofessional manager named Eddie at the Protea Hotel Upington. He told us that the restaurant is not open to outsiders. We were polite and explained that we called yesterday and his response “I don’t know who you spoke to” and we went on explaining that we are celebrating a very special day, to which I was told “I heard you, but like I said....”. Thanks Eddie for spoiling our very 1st anniversary. Protea Hotel upington will never see us ever again and I will never suggest this hotel or it’s restaurant to anyone we know!!!!!
Dear Mr and Mrs Theron,
I refer to your correspondence regarding Protea by Marriott Hotel Upington and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Mr and Mrs Theron,
I refer to your correspondence regarding Protea by Marriott Hotel Upington and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)