kM
katlego M
1 reviews | Active since Jun 2012
28 Dec 2015, 14:18
Unsatisfactory service
On 25 December I contacted the fire n ice protease hotel in Melrose to enquire about my license that I think in had left at the establishment on my stay with them on 15 December
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Protea Hotels's replyOfficial
30 Dec 2015, 10:09Hello oreagile,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels Deputy General Manager and that you were able to make arrangements to receive your drivers license.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels Deputy General Manager and that you were able to make arrangements to receive your drivers license.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply30 Dec 2015, 10:09
Official
Hello oreagile,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels Deputy General Manager and that you were able to make arrangements to receive your drivers license.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Fire and Ice Melrose Arch.
I am delighted to hear that we could resolve your queries with the hotels Deputy General Manager and that you were able to make arrangements to receive your drivers license.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com