1 reviews | Active since Mar 2017
Unrelaxing Stay
<p>Protea Hotel Landmark - Polokwane</p> <p> </p> <p>Poor service from staff - seems like they do not enjoy working there.</p> <p>Bad location, next to the freeway which is not peaceful at all.</p> <p>The room service takes quite some time to reach your vicinity and the food is not worth the wait.</p> <p>For some reason there is someone constantly walking up and down pushing a noisy trolley over the seamless paving.</p> <p>The wifi service is very slow and the huge 500mb/day does not really cater for the business guest.</p> <p> </p> <p>On the other hand, the desk size allows for ample room so that work can be done and there is covered parking provided for your vehicle.</p>
Dear Mr Ornelas,
I refer to your correspondence regarding Protea by Marriott Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***
Dear Mr Ornelas,
I refer to your correspondence regarding Protea by Marriott Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***