Unreachable

I am utterly not happy with the service that i have been provided with.

I want to do a dinner party reservation for 20 people on the 31st of March.

However,the Assistant Food and Beverage Manager Lucky Matomela gave me their business card.But they are still not much help.

I sent them an email on Monday requesting a quotation for the set-menu/buffet,but still,till today,there is no response.

The reception number ********** that is on this website is not attended too from last month to date,it cant be that i have the wrong timing,whereas there should be someone attending to the calls.

I couldn't wrap my hands around the reason's as to why the hotel was quiet when i went there on Saturday(10 February 2018).

The hotel is beautiful,international standards are maintained,hence why i am willing to spend my money on it.

But now it makes sense.Phones are not being answered(bad service:emails are not being attended).

Protea hotel Fire and Ice-Melrose Arch used to be famous for their alcoholic milkshakes,that have a long history behind them.But when I sat down and asked the waiter about the history of them,since a friend recommended it to me,they fumbled on the response and gave a vague answer.

If this query doesn't keep you on your toes,nothing else will,excluding receiving fewer customers and running out of business.