1 reviews | Active since Dec 2016
Unpleasant lunch at Protea Hotel tygervalley
About a week ago 10 colleagues and myself set off to protea Hotel in tygervalley Cape Town to have our graduation celebration lunch. We booked the buffet which was of good standard but the service was poor. Upon arrival we were not welcomed or directed to any seating area. We constantly had to look for waiters to assist us. When we were eventually assigned a waitress she was confused about taking our drinks orders (she arrived about 15 minutes after we started eating mind you) . During our lunch I had to ask for some of the food to be refilled and no one came to clear our table. We left really disappointed in their service, me more than my colleagues because I know the quality service protea Hotel delivers. I've been to Protea hotel in Melrose arch Johannesburg as well as to the fire and ice in Cape Town and both service and food was great. I would think that such a big franchise would want all their branches to be consistent in service.
Dear Mrs Hendricks,
I refer to your correspondence regarding Protea by Marriott Hotel Tygervalley and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Mrs Hendricks,
I refer to your correspondence regarding Protea by Marriott Hotel Tygervalley and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***