UNFORGETTABLE & INCREDIBLE

<p>When my husband and I arrived at the hotel we were told that they had our booking but had no payment. My husband got very angry because we had been waiting three months for this holiday and had paid upfront in September already. Long story short Adanaan, the Manager, assisted us very professionally and also gave us two Mega delicious cappuccinos to sip on while we waited for them to contact the traveling agency whome we booked through. Then I remembered that I had been requesting a room on the top floor overlooking the 11th hole on the golf course. I asked Adanaan which room we were allocated to and he told me it is a room on the outside. My husband went to have a look and he was not impressed. I told Adanaan that for the past three months I had been phoning and speaking to a lady by the name of Cindy who had on numerous phone calls assured me that she has put my request on the system and that I will have no problems when I book in. Needless to say she was clearly talking nonsense and did not bother to treat me as a guest who is staying for two weeks in the hotel and paying close to R25000.00 Anyways Adanaan sorted this problem out quick quick. So we sat for about 10 minutes sipping our delicious FREE cappuccinos which were complimenatry considering the mess up with our booking. Before we could finish our drink our room was ready. A lovely gentleman, didn't get his name, helped us with ALL our luggage.....and for two people my husband and I know how to pack in a bunch of junk. When we arrived in the room we tipped the lovely gentleman R20.00 and he was please. We opened the door and my first response was........Oh Wow!!!! It's.....It's.......Uhm not exactly what was advertised on the internet. Nothing ever is though. Its wasn't bad. It just wasn't the same as the pictures and gullable people like me that have never gone to a hotel as an adult seem to believe anything on the internet. It was actually very cosy and the aircon madde the room so icey cold.....I loved it especially considering the long 12 hour drive and hot weather. The bathroom appear very tiny to me but after showing for the first time there I loved it. The water pressure was awesome. There was a leak though and the whole bathroom was basically flooded but Adanaan took care of that 2 days later when I remembered to report it. Maintenance was up in no time. The balcony was by far my favourite. On the internet it says the whole premises is a non smoking area but maybe I shouldn't believe everything the internet tells me. So I had a gorgeous view of this green lucious golf course, trees, mountains, birds, bunnies and the incredible blue blue sky and even gorgeous silver lined clouds on some day. Lucky for us we only had one day out of two weeks that it rain but it was lovely because we come from Limpopo where it never rains and it is always hots and dry. Oh and the coolest thing about my patio was that I had an ashtray. At first I thought that they are just pulling my leg but when I look at all the patios on each side of our room I noticed every room had an ashtray. I was chuffed. I was just not happy about having a table on the patio that seats four people but only has two chairs and we were having the two kids over for a week and I would have enjoyed making a little lunch for us and sitting on the patio drinking coldrinks and eating pizza and pudding. But that still didn't stop us. We order pizza during our stay as well as pudding......from Dominos Pizza. PLEASE NOTE!!! Do not order from Dominos Pizza......It's terrible. Dry and thin and just tasteless. The kids took one bite and refused to eat any further. My husband and I were stuck with a bad pizza which we had to eat because we do not like to waste food or money. Ok so our stay at the hotel was incredible. We always had the best service and the people were always friendly and smiling, even when they were working over Christmas. I felt very bad and embarrassed to have fun infront of the staff on Christmas because I know the feeling of having to work during a time that one should actually be spending with your family. I was so excited though fro the Christmas dinner. Adanaan managed to squeeze us in because they had been fully booked since January 2016, which I think is a bit stupid because each hotel guest should have a place before anyone who is not staying in the hotel has a place. But regardless we managed to get a sweet spot. So the whole of Christmas day I was talking to my husband about the Christmas dinner and what it is going to be like. It was going to be my FIRST Christmas at a hotel.....Fancy I know. I was so excited about popping open a Christmas cracker because my husband and I didn't have enough money for gifts after using all our money on the hotel and buying the kids everything their hearts desired. AND when we arrived for our special dinner there was not even ONE cracker on our table nor on anyone elses tables. There were barely any decorations. There was plenty of food though but the food was very bad compared to most days at the hotel. The desserts were my our favourite. Anyways the non-alcoholic champagne was nice but kinda wish it had alcohol in it. I wanted to buy a bottle and was told it is R150.00.....I nearly choked on the glass. The little house made of cookies was very cute though. I wanted to have a piece so bad but was too embarrassed to take a piece. The other bad experiences we had was just that the one morning the cleaning service was cleaning all the rooms and put everyones dirty dishes at the foot of every door and by the time we got back at about 7pm or 8pm the dishes were still at the foot of every door so my husband asked reception to arrange for someone to clean it all up because its a 4 star hotel not a 1 star hotel. Then the other issue was that no matter how many times we requested cleaning service to empty the ashtray every day they only every did it about two times. It made me angry because I felt that we were paying for the service and it should be done but then I decided to just do it myself because I am the one smoking the cigarettes so I might as well as clean my own mess. Oh I must tell you about Anwin!!!! What a comedian!!!! My husband and I absolutely adore Anwin. He is so full of jokes and laughter. Now you must know that the hotels bar is very expensive. Their coldrink can is R22.00 but anyways when we would go to the bar I would promise very time that I would bring my own coldrink but kept forgetting to. So because of Anwin's warm hospitality and incredibly funny personality we would sit in the bar for a very long time and drink and just have a good time. By the end of the night we were flat broke evry time but it was so worth it. I must say that I it wasn't for Adanaan and Anwin my husband and I would most like not have enjoyed our stay at the King Protea Hotel in George as much as we did and because of them we will most likely return to the hotel for many more holiday stays. If I can suggest one very important change that the hotel should make it would be to change their buffets and food up a bit because eating the same food every morning and almost every evening is horrible if you are doing it for two weeks. I would also like to suggest to make the Christmas dinner as special as the Christmas lunch because R590.00 excluding drinks is rediculous and a *******....especially if guests don't eat turkey or any other funny or burnt foods. The parking area was also nice but it would be even nicer if rooms were allocated to their own parking spots because we stayed in the main building and on most occasions we struggles to get parking when the hotel was busy. The channels on the TV also lose signal all the time so a guest can't sit and what a movie for long before the sound screeches and the screen turns blue and the channels search for signal. Overall our experience was incredible but we honestly owe or thanks mainly to Adanaan, Anwin and the Kitchen staff the most. You guys did an amazing job making us feel welcome and treating us like guests who deserve their holiday. So thank you guys! Hopefully see you soon. Oh and we still owe Adanaan a bottle of whiskey which will be delivered to you as soon as pay day comes......You have to share it with Anwin though. Also I loved the toiletries in the bathroom......nice size and quality. I wish the swimming towels deposits were cheaper though because R200.00 deposit is over board. Thanks for the incredible holiday King Protea Hotel George we had a lot of fun. We love you guys xoxoxox</p>