Underwhelming Experience, Expected More

Visited Mosselbaai recently and stayed at the Marriot Protea Hotel. I am afraid for the price per room; I was quite shocked at the quality of service provided.

Firstly, the floor and rugs were extremely grimy and dirty during our stay and the issue persisted after cleaning staff had visited our room several times during our stay. On my last night at the hotel, I got up in the evening for some water and was wearing white socks. After walking over those floors, the socks were covered in black grime and dirt on the underside.

Secondly, there was no hot water. The rainy, cold weather we experienced whilst here was not helped by the fact that we had to take cold showers when we came back to our room. Once again for the price charged, I would at the very least expect there to be hot water available.

Thirdly, this is more of a design critique and not something that factored too much into the rating, but the bathroom in our room had no door! I don't quite understand the fascination with these sorts of room designs. Depending on who might be sharing a room like this, this could be quite awkward and in fact I had to leave the room and use the communal hotel bathrooms whenever the need did arise.