ML
Myles L
1 reviews | Active since Jun 2015
06 Jul 2015, 17:37
Turned Lemon into Lemonade
I had a pretty terrible experience last week at the OR Tambo Protea Hotel.<br> <br> I laid a complaint, and within hours they made \things"right. <br> <br> I am so happy to have checked in once again at the hotel.<br> <br> Well done to the Protea Hotel group for handling everything so efficiently and professionally.<br> <br> Regards<br> Myles"""
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Protea Hotels's replyOfficial
07 Jul 2015, 11:42Hello itsmemyles,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback after your stay at Protea Hotel OR Tambo.
I am delighted to hear that the STAFF was so efficient. Your commendations for Melany in particular is highly valued, and I wish to assure you that we have congratulated the Protea Hotel OR Tambo and TEAM for doing an outstanding job!
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback after your stay at Protea Hotel OR Tambo.
I am delighted to hear that the STAFF was so efficient. Your commendations for Melany in particular is highly valued, and I wish to assure you that we have congratulated the Protea Hotel OR Tambo and TEAM for doing an outstanding job!
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply07 Jul 2015, 11:42
Official
Hello itsmemyles,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback after your stay at Protea Hotel OR Tambo.
I am delighted to hear that the STAFF was so efficient. Your commendations for Melany in particular is highly valued, and I wish to assure you that we have congratulated the Protea Hotel OR Tambo and TEAM for doing an outstanding job!
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback after your stay at Protea Hotel OR Tambo.
I am delighted to hear that the STAFF was so efficient. Your commendations for Melany in particular is highly valued, and I wish to assure you that we have congratulated the Protea Hotel OR Tambo and TEAM for doing an outstanding job!
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com