1 reviews | Active since Sept 2016
Treating me like a foreigner my own country
<p>Now that Marriott, i.e. the Americans, have taken over another South African business, they have treated my like I owe them something. I have been a loyal Prokard member for years. But this year while renewing my membership I had to re-identify me as if I never existed. And then when I wanted to log a complaint they refused to give me a reference number. Well good for you, if you want to treat your loyal African customers like this, it is bye bye. I know you rather want to get the American dollars. I feel like a dog being kicked, after introducing so many people to the Protea Hotel group I feel I should go and apologise for my misdirected loyalty.</p>
Dear Mr Bruwer,
Thank you very much for taking the time to share your experience with us after your recent stay.
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that many of your concerns could have been prevented. We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
We have highlighted and attended to the poor manner in which you were attended to. . It is vital that each and every STAFF member is an ambassador for the Protea Hotels brand and shows true and sincere qualities of passion and energy.
We have made every effort to ensure that we not only address these concerns appropriately, but strive for consistency to guarantee a wonderful stay and positive experience for each and every GUEST.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Mr Bruwer,
Thank you very much for taking the time to share your experience with us after your recent stay.
We are truly sorry to hear that we did not live up to your expectations and it is disappointing that many of your concerns could have been prevented. We are grateful that you took the time to communicate these shortfalls to us and to allow us the opportunity to attend to areas of concern and ensure that preventative measures are tightened and monitored more closely.
We have highlighted and attended to the poor manner in which you were attended to. . It is vital that each and every STAFF member is an ambassador for the Protea Hotels brand and shows true and sincere qualities of passion and energy.
We have made every effort to ensure that we not only address these concerns appropriately, but strive for consistency to guarantee a wonderful stay and positive experience for each and every GUEST.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***