1 reviews | Active since Apr 2018
Theft at Protea Hotel, Richards Bay
<p>Our company was hosing a client breakfast on the 12 of April. On the 11th I went to finalize set-up for tomorrows event and while getting our pull-up banners in the car, I left my laptop bag in the conference room for like 7 minutes or so and only noticed after checking-in at indaba lodge when I needed a card to go have dinner with a colleague that the money in my wallet was gone. I rushed back to report the matter but was told there's no cameras on that floor for security reasons and repeatedly emphasized that none of this has happened before. I must admit that the place is amazing but people need to be very careful of their belongings as a safety measure on the premises.</p>
Dear Ms Mudzunga,
I refer to your correspondence regarding Protea by Marriott Hotel Richards Bay and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Ms Mudzunga,
I refer to your correspondence regarding Protea by Marriott Hotel Richards Bay and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***