1 reviews | Active since Jul 2016
Theft of valuables
2 Fridays ago I checked out after staying for 3 nights at Protea Upington , I left some of my valuables at the hotel. I have contacted the reception and they have confirmed that they did find them but are safely kept by the house-keeping manager, whom they'll ask to contact me as soon as she's back from lunch to confirm ownership. 5 days later calling the hotel twice a day, the house-keeping or hotel manager is nowhere to be found and haven't been called.
Dear Mr Baloyi,
I refer to your correspondence regarding Protea by Marriott Hotel Upington and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns are being addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that you will be contacted shortly.
GILLIAN BACHMANN
Guest Relations|Exclusive Service Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Mr Baloyi,
I refer to your correspondence regarding Protea by Marriott Hotel Upington and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience.. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns are being addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that you will be contacted shortly.
GILLIAN BACHMANN
Guest Relations|Exclusive Service Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***