AV
Audrey V
1 reviews | Active since May 2015
26 May 2015, 21:52
Theft
I was hounded on the phone by a sales person and pressured into accepting a Procard. I told the person that I would have no use for it in the foreseeable future. I was assured that the money I had to pay upfront R1400.00 would always be available to me. No mention that if the card expires so does my money. After considerable pressure, I accepted with the idea that I would use it at my leisure. Last year I tried to use it to pay for a hotel booking, there were stories and complications and it could not be used. I wanted to use the money this month to eat out at a restaurant, but ALAS, my card expired and my money apparently too. I think this is simply theft.
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Replies (1)Protea Hotels's replyOfficial
17 Jun 2015, 13:03Hello Jetlo1,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding Prokard.
I am delighted to hear that we could resolve your queries with the GUEST Relations Liason. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding Prokard.
I am delighted to hear that we could resolve your queries with the GUEST Relations Liason. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
Protea Hotels's reply17 Jun 2015, 13:03
Official
Hello Jetlo1,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding Prokard.
I am delighted to hear that we could resolve your queries with the GUEST Relations Liason. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback regarding Prokard.
I am delighted to hear that we could resolve your queries with the GUEST Relations Liason. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
