1 reviews | Active since Jul 2017
The fire is melting at Proteas famous Fire and Ice
<p>Having being surprised on the 1 July for a belated birthday celebration. I was ecstatic to see that we were to walk into Fire & Ice. </p> <p> </p> <p>Firstly we were moved next to the bar, as there was not enough space DUE TO A FUNCTION WE HAD NOT BEEN INFORMED OF. I am not your dumping ground, us like them are paying customers, it's was the responsibility of Fire and Ice to have warned the customer that their restaurant was fully booked instead of dumping else where.</p> <p> </p> <p>If it WERE NOT FOR RANDY, OUR WAITOR AND THE MANAGER IN CHARGE, IRENE, we would have walked out. </p> <p> </p> <p>We were finally moved but next to a table near the function. Management allowed this table to contstantly take photos and hence there was a constant flash. I am vertigo prone and CANNOT TAKE THIS, it causes unbalance and nausea. Ovam warning Fire &I Ice, next thing you have have a seizure and epilsey prone customer, it will have a seizure or epilsey episode on it's hand and will be forced to take responsibility for its action. </p> <p> </p> <p>The food is fantastic and the staff is constantly helpful BUT the details that management overlooks, is exactly what makes the experience unbearable. </p> <p> </p>
Having re-read my review, I've realized that the staff of Fire & Ice are fantastic, it is the minor issues I would like Fire and Ice to touch on, to ensure the experience is worth while
Having re-read my review, I've realized that the staff of Fire & Ice are fantastic, it is the minor issues I would like Fire and Ice to touch on, to ensure the experience is worth while
Dear Ms Megan Date Chong,
Thank you for taking the time to forward us your heart-warming and positive feedback on your recent visit to the Protea by Marriott Hotel Fire.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for all staff involved are highly valued. Please kindly indicate which Protea Fire and Ice you celebrated your birthday so that we can congratulate the Team for doing an outstanding job and investigate the miscommunication with regards to your booking.
Kind Regards,
Gillian Bachmann Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Ms Megan Date Chong,
Thank you for taking the time to forward us your heart-warming and positive feedback on your recent visit to the Protea by Marriott Hotel Fire.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for all staff involved are highly valued. Please kindly indicate which Protea Fire and Ice you celebrated your birthday so that we can congratulate the Team for doing an outstanding job and investigate the miscommunication with regards to your booking.
Kind Regards,
Gillian Bachmann Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
